Program Administrator

JWCH Institute • Los Angeles, CA

9d • $101,898 - $112,476

About The Position

The Program Administrator supervises and manages all aspects of the Azusa Residential Board and Care program, a state-licensed 96-bed Residential Care Facility for the Elderly (RCFE) providing assisted living to ambulatory and non-ambulatory residents. The role ensures compliance with County, State, and Federal regulations, Title 22 requirements, and JWCH Policies & Procedures for the RCFE program. The Administrator provides skilled management and compassionate leadership to uphold high standards of resident care and maintain a safe, positive environment for residents, families, visitors, and staff.

The position oversees staff and facility operations, including hiring, training, regulatory compliance, policies and procedures, resident intake and discharge workflows, care quality, the physical environment, budgets, procurement, financial reporting, transportation, resident support, partnerships, and required documentation. The Administrator also attends meetings and training, fulfills mandated-reporter obligations regarding suspected elder abuse, and participates annually in JWCH’s AIDET customer-service training.

The role requires the qualifications specified in California Title 22, including a high school diploma or equivalent and being at least 21 years of age, as well as a bachelor’s degree in a related field, at least five years of relevant program-management experience, and current RCFE Administrator certification in California or an equivalent state license. A master’s degree is preferred. The role requires extensive knowledge of RCFE regulations and operations, staff management, resident needs and rights, medication management, admissions and assessments, dementia care, physical environment requirements, and related funding and community support services.

The position involves walking, standing, and moving around the facility for extended periods; lifting or moving up to 25 pounds; frequent hand use for administrative tasks; visual and auditory responsiveness to resident and staff needs; and occasional assistance with resident mobility. JWCH recommends that workforce members be fully vaccinated against COVID-19. Employees working 30 or more hours per week are eligible for the listed benefits.

Requirements

• Meet the qualifications specified in Title 22, Sections 87405(d)(1) through (7), including knowledge of appropriate resident care and supervision requirements; ability to comply with applicable laws, rules, and regulations; ability to maintain or supervise financial and other records; ability to direct others when applicable; good character and continuing personal integrity; a high school diploma or GED; and minimum age of 21.
• Bachelor’s degree in healthcare administration, human services, social work, nursing, or a related field.
• At least 5 years of experience in program management, preferably in healthcare, residential care, or a related field.
• Current license and completion of California’s Residential Care for the Elderly Administrator Certification Program, or an equivalent state license.
• Experience with regulatory compliance and staff supervision.
• Strong leadership, communication, problem-solving, and risk-assessment skills.
• Ability to resolve conflicts with hostile or emotionally agitated residents, family members, visitors, or personnel in a thoughtful, non-confrontational manner.
• Knowledge of County, State, and Federal regulations, particularly Title 22.
• Ability to manage multiple departments and balance priorities.
• Financial management and budgeting experience.
• Understanding of service-rate models, including SSI/SSP (RCFE facility-type rate and representative payee), CBEST, CAPI, Medicaid, Veterans’ Disability compensation, long-term health care insurance, life insurance with LTC coverage, and private pay.
• Compassionate approach to resident care and ability to resolve conflicts diplomatically.
• Ability to walk, stand, and move around the facility for extended periods.
• Ability to lift or move up to 25 pounds.
• Frequent use of hands for typing, writing, and other administrative tasks.
• Visual and auditory ability to respond promptly to resident and staff needs.
• Occasional ability to assist with resident mobility, including helping residents into vehicles or moving around the facility.

Nice To Haves

• Master’s degree.
• Experience in healthcare, residential care, or a related field is preferred.

Responsibilities

• Supervise and manage staff across all departments within the program.
• Recruit, hire, train, and evaluate qualified staff to support high-quality care.
• Lead staff meetings and organize trainings to maintain compliance and high standards.
• Ensure compliance with County, State, and Federal regulations, including Title 22 guidelines.
• Oversee the creation, implementation, and enforcement of policies and procedures consistent with regulatory and JWCH standards.
• Oversee workflows for intake, discharge, and other client activities.
• Ensure residents receive high-quality care focused on safety and well-being, including special provisions for residents with visual or auditory deficiencies.
• Address and resolve resident and family concerns and complaints in a timely and effective manner.
• Maintain the facility’s physical upkeep and ensure it meets safety and health standards.
• Oversee housekeeping, repairs, and environmental checks.
• Manage the facility budget responsibly and prepare financial reports, census data, and resource-allocation plans.
• Support financial sustainability while maintaining high-quality care.
• Oversee procurement of program supplies, including toiletries, activity materials, food, and other supplies.
• Ensure residents receive personal care, three daily meals and snacks, access to medical care, case management, and wellness resources.
• Coordinate resident transportation to and from medical appointments and social services.
• Support reunification services for residents who have lost contact with family or support networks.
• Collaborate with external partners, social-service agencies, and community organizations to improve resident care and access to services.
• Attend scheduled meetings, in-service sessions, training, and continuing education with funders, partner agencies, providers, and internal administration.
• Ensure personnel and client files are maintained onsite in accordance with licensing requirements.
• Comply with mandated-reporter obligations under Welfare and Institutions Code Section 15630(a) and form SOC 341A regarding suspected elder abuse.
• Participate annually in JWCH’s AIDET customer-service training and use the framework in patient encounters and team discussions.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Monthly employer-sponsored allowance to assist with health premiums.
• Funded Health Savings Account up to the deductible for carrier-approved medical expenses.
• Paid time off, including vacation and sick leave.
• 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy and AD&D coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager