Administrator III

State of Maryland • Baltimore City, MD

22h • Onsite

About The Position

The Office of Advanced Primary Care’s full-time contractual Practice Coach provides strategic and operational direction and technical guidance to primary care practices participating in Maryland’s AHEAD Primary Care Programs, including EQIP PC, Medicaid Advanced PCP, MDPCP AHEAD, and PC AHEAD. The role supports the agency’s mission to improve healthcare quality, cost efficiency, and patient outcomes by helping practices implement advanced primary care models, meet program requirements, and achieve data-driven performance goals.

The Practice Coach plans, organizes, implements, and interprets program policies, directives, and procedures. The position develops and revises workflow procedures and applies knowledge of financial methodologies, data analytics, and quality improvement to support practice organizations, Care Transformation Organizations (CTOs), and Managed Care Organizations (MCOs). Responsibilities also include short- and long-term planning, making resource-allocation recommendations, and serving as a liaison to primary care practices, hospital leadership, and other AHEAD program stakeholders. The position exercises significant independent judgment and authority in evaluating and implementing policies, disseminating guidance, and supporting the OAPC Learning System through project management and educational initiatives.

Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• Six years of administrative staff or professional work, with stated education and military-service substitutions available.
• A valid State of Maryland motor vehicle operator’s license may be required if assigned duties involving operation of a motor vehicle.

Nice To Haves

• Experience with Google Suite, such as Drive, Docs, and Slides.
• Experience quickly collating information and presenting key notes to stakeholders.
• Experience managing stakeholder meetings with limited supervision.
• Experience with or knowledge of Maryland’s AHEAD Primary Care Programs.

Responsibilities

• Provide strategic and operational direction and technical guidance to primary care practices participating in Maryland’s AHEAD Primary Care Programs.
• Support practices in implementing advanced primary care models, meeting program requirements, and achieving data-driven performance goals.
• Plan, organize, implement, and interpret program policies, directives, and procedures.
• Develop and revise workflow procedures.
• Apply financial methodologies, data analytics, and quality improvement knowledge to support practice organizations, CTOs, and MCOs.
• Conduct short- and long-term planning and make resource-allocation recommendations.
• Serve as a liaison to primary care practice and hospital leadership and other AHEAD program stakeholders.
• Evaluate and implement policies and disseminate guidance using significant independent judgment and authority.
• Support the OAPC Learning System through project management and educational initiatives.

Benefits

• Eligible contractual employees working at least 30 hours per week or an average of 130 hours per month may qualify for subsidized health benefits for themselves and their dependents.
• Eligible employees pay 25% of medical and prescription coverage premiums; the State of Maryland subsidizes the remaining 75%.
• Dental coverage, accidental death and dismemberment insurance, and life insurance are available at the employee’s full premium cost.
• Contractual leave may accrue at one hour per 30 hours worked, up to 40 hours per calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED