Program Administrator III

Tulane University•New Orleans, LA

10d

About The Position

The Remote Patient Monitoring Manager will manage and help spearhead the remote monitoring program for the Section of Cardiology. The position will work primarily with the Electrophysiology team and also with faculty and staff throughout the Section who have patients with implanted cardiac devices. Devices currently monitored include loop recorders, pacemakers, and implantable cardioverter-defibrillators (ICDs), including devices for patients with advanced heart failure. Management of Holter monitors may also be required. The role coordinates monitoring through third-party platforms and promptly notifies the Cardiology Team when a patient transmission requires attention. At times, the manager may call patients to triage transmissions and will consult with the EP Advanced Practice Provider and faculty associated with remote monitoring. The position also works with faculty and staff at assigned locations that use cardiac-device remote monitoring to ensure appropriate device follow-up, track transmissions, and complete follow-ups using third-party or individually created billable reports. Additional duties include checking patient insurance through Experian, maintaining medical records, creating visits in ECW, EPIC, or Patient Keeper, and entering and batching charges through IDX.

Requirements

Bachelor’s degree in Public Health or a related field, or a minimum of 10 years of related experience in lieu of the degree.
Two years of device management or cardiology specialty experience.

Nice To Haves

Master’s degree in Public Health or a related field.
Licensed Practical Nurse (LPN) credential.
More than two years of device management or cardiology specialty experience.
Participation in device vendor classes or courses, such as Medtronic, Biotronik, Abbott, St. Jude, or Boston Scientific.
Experience using electronic medical records (EMRs).
Data management experience.
Experience interacting with diverse populations and communities.

Responsibilities

Manage and help spearhead the Section of Cardiology’s remote monitoring program.
Coordinate monitoring of implanted cardiac devices through third-party platforms.
Promptly notify the Cardiology Team when a patient transmission needs attention.
Call patients when needed to triage transmissions.
Consult with the EP Advanced Practice Provider and faculty associated with remote monitoring.
Coordinate with faculty and staff at assigned locations to ensure appropriate follow-up of cardiac devices.
Track transmissions and conduct follow-ups using third-party reports or individually created billable reports.
Check patient insurance through Experian.
Maintain medical records.
Create visits in ECW, EPIC, or Patient Keeper.
Enter and batch charges through IDX.
Monitor loop recorders, pacemakers, and ICDs; Holter monitor management may also be required.