Program Adminstrator II - Crisis Response

Frontier Behavioral Health•Spokane Valley, WA

3d•$95,133 - $115,899

About The Position

Frontier Behavioral Health is a nonprofit behavioral health organization serving adults, youth, and seniors in Spokane. The Program Administrator II provides clinical and operational leadership for assigned crisis response programs in partnership with the Program Director. The role translates organizational and departmental goals into program operations, service delivery practices, quality standards, workforce development, and performance outcomes. It supports supervisors and staff and ensures effective staffing, workflow, training, documentation, and compliance with organizational, contractual, clinical, and regulatory requirements. The position supports program development, implementation, evaluation, and continuous quality improvement. It monitors program performance, outcomes, staffing, compliance, and key performance indicators, and collaborates with the Director and internal and external partners to address barriers and improve services. It provides leadership in complex situations involving employees, clients, community concerns, and program operations, while promoting accountability, collaboration, professional development, trauma-informed and person-centered care, and continuous improvement. The position provides client services in offices and community settings, which may include residences, group or congregate living settings, hospitals, shelters, streets, and other community locations. Frequent travel between locations is required. The role is salaried and exempt, with a listed pay range of $95,132.68–$115,898.92; starting pay is $95,132.68 annually based on the posting.

Requirements

Master’s degree in behavioral health sciences.
Active Washington State Department of Health licensure in Washington State.
Five years of post-master’s experience providing direct behavioral health treatment to children, youth, families, and/or adults with serious emotional or mental health disorders and/or co-occurring mental health and substance use disorders.
Experience with crisis intervention, including risk assessments.
Two years of experience supervising employees.
Unrestricted and valid driver’s license; ability to pass a motor vehicle screening and driving test; active car insurance; and willingness to use a personal vehicle for work.
Competency in developing, implementing, evaluating, and modifying programs.
Ability to communicate and engage effectively with people of varied backgrounds, trauma experiences, cultures, education levels, and socioeconomic statuses.
Ability to communicate and provide community presentations in varied venues.
Computer literacy and experience with Microsoft operating systems.
Ability to work cooperatively, independently, and creatively to accomplish assigned responsibilities.
Ability to work within the agency’s structure, relate constructively to colleagues and the community, and use professional guidance and supervision.
Positive, optimistic, accepting attitude toward staff, clients, and the community, with sensitivity to cultural characteristics and challenges faced by socioeconomically disadvantaged people.
Broad experience and/or knowledge of clinical service delivery, evidence-based and promising practices, progressive approaches for children and families and adults in community mental health, and clinical program development.
Knowledge of integrative managed behavioral health care systems and service management.
Knowledge of applicable Washington State behavioral health regulations, crisis response requirements, involuntary treatment requirements, contractual standards, and evidence-based and emerging crisis intervention and behavioral health service delivery practices.
Knowledge of the Washington State Involuntary Treatment Act.
Knowledge of best practices for co-response with law enforcement, fire, EMTs, and other first responders.
Ability to drive, traverse distances up to several city blocks and varied terrain, navigate stairs, and frequently enter and exit vehicles.
Ability to use a computer daily; may be required to lift 10–20 pounds.

Nice To Haves

Washington State Designated Crisis Responder designation and experience implementing Washington State’s Involuntary Treatment Act.
Experience in co-response with law enforcement, fire, EMTs, and/or other first responders.
Experience with electronic health records and reporting.

Responsibilities

Participate in program planning and provide oversight of assigned programs.
Identify opportunities for program and process improvement and collaborate with the Program Director to implement changes.
Supervise supervisors and support their clinical supervision and development of clinical and leadership skills.
Build supervisory and leadership capacity through coaching, mentoring, succession planning, and development of emerging leaders.
Address employee performance concerns, using Human Resources support as needed.
Provide case consultation and case review.
Maintain effective relationships with internal departments and external system partners to support coordinated service delivery, problem resolution, and improvement across the crisis continuum.
Oversee implementation of and adherence to organization-wide and department-specific policies, monitor compliance, and address non-compliance.
Ensure staffing patterns and assignments meet workflow and coverage needs.
Ensure supervisors provide and document ongoing staff support, recognition, supervision, teaching, and training, and foster staff skills, team cohesion, and morale.
Remain current on contractual and regulatory requirements, monitor required objectives and metrics, and proactively address shortcomings.
Lead the delivery of crisis response services so they are coordinated, responsive, trauma-informed, person-centered, and compliant with clinical, regulatory, and contractual requirements.
Disseminate information appropriately and manage change with a positive approach.
Help staff use productive conflict-resolution techniques.
Monitor staff performance, productivity, required training, documentation, and timekeeping.
Complete employee performance reviews in a timely manner.
Address complaints, investigate concerns, and resolve problems.
Provide community consultation and training as directed.
Participate in peer review, staffing, administrative meetings, and in-service training as directed.
Escalate barriers, high-risk situations, and unresolved concerns to the Director or an appropriate individual as needed.
Provide leadership and support outside regular business hours when business-critical situations require timely attention.
Perform other duties as assigned.

Benefits

Paid time off, accruing up to 26 days in the first year of employment.
Nine paid federal holidays.
Extended sick leave and paid sick and safe time.
Some positions qualify for a compressed workweek option resulting in up to 26 additional days off per year.
Medical, dental, and vision coverage.
403(b) retirement plan with a standard 3% employer contribution and an additional 3% employer match.
Flexible spending accounts.
Company-paid life insurance coverage beginning the first of the month after six months of employment.
Signing bonus.
No-cost licensure supervision for employees pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying programs.
Reimbursement of the license or certification application fee required for the position.
Free Employee Assistance Program.
Staff discounts at various Frontier Behavioral Health partners in Spokane.