Crisis Response Coordinator

Housing Forward • Dallas, TX

1d • $53,000 - $72,000 • Hybrid

About The Position

The Crisis Response Coordinator coordinates the day-to-day response to unsheltered homelessness within an assigned geographic zone. The role maintains a comprehensive understanding of priority encampments, people experiencing unsheltered homelessness, outreach activity, and active rehousing efforts. It serves as the central point of coordination among outreach teams, housing and shelter providers, municipalities, public safety, behavioral health, and other partners to help people move toward shelter and permanent housing and support sustainable encampment resolution.

The position requires an organized, relationship-focused, solutions-oriented person who can manage competing priorities, coordinate work across organizations, and foster accountability through strong relationships and consistent follow-through. The Coordinator works independently in field-based settings, addresses barriers proactively, and identifies when additional support or leadership intervention is needed. The posting lists the Director of Crisis Response as the reporting contact in its header, but the position summary and duties identify the Manager of Crisis Response as the role's reporting manager.

Housing Forward is the backbone organization for the All Neighbors Coalition, which aligns more than 150 public, private, and nonprofit partners to coordinate homelessness response across Dallas and Collin Counties. The organization reports more than 45 employees and focuses on system strategy, performance management, and cross-sector collaboration.

Requirements

• At least two years of experience in homelessness services, human services, community-based programs, project coordination, case management, outreach, or another related field.
• Strong organization and coordination skills, including managing multiple locations, individuals, partners, priorities, and deadlines.
• Ability to develop action plans, define responsibilities, track milestones and timelines, and drive work toward intended outcomes through follow-through and accountability.
• Strong interpersonal skills and ability to build trust, collaborate across organizations, and advance shared efforts without direct supervisory authority.
• Ability to assess competing priorities, anticipate barriers, develop practical solutions, and recognize when leadership intervention is needed.
• Ability to use quantitative and qualitative information to track progress, identify gaps, and inform decisions.
• Strong written and verbal communication skills, including communicating priorities, responsibilities, progress, risks, barriers, and decisions needed to diverse audiences and leadership.
• Ability to work independently in a fast-paced, field-based environment while remaining flexible, organized, and solutions-focused.
• Ability to build respectful, productive relationships with people experiencing homelessness and use person-centered, trauma-informed, and housing-focused approaches.
• Comfort working regularly in community and field-based environments, including locations where people are experiencing unsheltered homelessness.
• Reliable transportation, a valid state-issued driver's license, and car insurance.
• Flexibility to work at different sites as scheduled.
• Limited travel is required.
• Some night and weekend meetings may be required to meet partner needs or represent Housing Forward at community meetings.
• Able to maintain files and lift objects weighing up to 25 pounds.

Nice To Haves

• Familiarity with homelessness response systems, street outreach, coordinated access, housing and shelter programs, behavioral health, or related human-service systems.
• Experience working with people experiencing homelessness or coordinating services across multiple organizations.

Responsibilities

• Maintain a comprehensive understanding of unsheltered homelessness in the assigned zone, including individuals, encampments, emerging locations, outreach activity, and rehousing efforts.
• Set priorities and coordinate response plans for encampments and other priority locations, including timelines, partner responsibilities, and measurable outcomes.
• Coordinate day-to-day implementation of response strategies and keep activities aligned with priorities and progress toward sustainable encampment resolution.
• Coordinate with outreach teams, shelter and housing providers, municipalities, public safety, behavioral health, and other partners to advance individuals toward shelter and permanent housing.
• Track individual rehousing pathways, identify stalled cases, and facilitate connections and problem-solving to accelerate progress.
• Serve as the central point of coordination within the zone, promoting clear responsibilities, effective communication, and follow-through among partners.
• Maintain timely, accurate tracking of priority locations, individuals, outreach activity, rehousing progress, shelter and housing placements, and response outcomes.
• Monitor progress against plans and timelines, using data and partner feedback to identify gaps and adjust activities.
• Address operational and partnership barriers, escalating significant challenges to the Manager of Crisis Response with recommended solutions and identified support needs.
• Provide regular, actionable updates to the Manager of Crisis Response about zone performance, priorities, emerging risks, and upcoming milestones.
• Participate in Crisis Response Team meetings, coordinated outreach meetings, encampment planning, and relevant Continuum of Care workgroups.
• Ensure coordination reflects person-centered, trauma-informed, housing-focused, and evidence-informed practices.
• Maintain files and lift objects weighing up to 25 pounds.

Benefits

• Flexible PTO policy for full-time employees.
• Office closure on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas Day.
• MLK Jr. Day, Juneteenth, and Election Day are Days of Service.
• Employer pays 90% of employee medical, dental, and vision insurance premiums and 50% of family medical, dental, and vision insurance premiums.
• Basic life insurance.
• Short- and long-term disability insurance.
• Laptop provided; phone and/or hotspot provided if needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed