Crisis Response Coordinator

Housing Forward • Dallas, TX

1d • $53,000 - $72,000 • Hybrid

About The Position

Housing Forward is the backbone organization leading one of the nation's most innovative and successful homeless response systems. Through the All Neighbors Coalition, Housing Forward aligns more than 150 public, private, and nonprofit partners to build a coordinated, data-driven system that resolves homelessness across Dallas and Collin Counties. Since 2021, the community has achieved five consecutive years of reductions in homelessness while Housing Forward has grown into a high-performing lead agency with more than 45 employees driving system strategy, performance management, and cross-sector collaboration. Housing Forward is entering its next chapter by implementing bold strategies to ensure no one is forced to sleep outside. The organization seeks strategic leaders who thrive in complex environments, build alignment across diverse stakeholders, and embrace a culture of continuous learning, collaboration, and innovation to drive system. The Coordinator is responsible for coordinating the day-to-day response to unsheltered homelessness within an assigned geographic zone. This position maintains a comprehensive understanding of priority encampments, individuals experiencing unsheltered homelessness, outreach activity, and active rehousing efforts. The Coordinator serves as the central point of coordination among outreach teams, housing and shelter providers, municipalities, public safety, behavioral health, and other partners to advance individuals toward shelter and permanent housing and support sustainable encampment resolution. This role requires a highly organized, relational, and solutions-focused individual who can manage competing priorities, coordinate work across organizations, and create accountability through strong relationships and consistent follow-through. The ideal candidate is comfortable working independently in the field, proactively addressing barriers, and recognizing when additional support or leadership intervention is needed. The Zone Coordinator reports to the Manager of Crisis Response.

Requirements

• Two or more years of experience in homelessness services, human services, community-based programs, project coordination, case management, outreach, or another related field.
• Experience working with people experiencing homelessness or coordinating services across multiple organizations preferred.
• Must be comfortable regularly working in community and field-based environments, including locations where people are experiencing unsheltered homelessness.
• Must have reliable transportation, valid state-issued driver’s license, and car insurance. Please note that travel is required on a limited basis.
• Must be flexible to work at different sites as scheduled.
• Limited requirements must be able to maintain files and lift objects that weigh up to 25 lbs.

Nice To Haves

• Familiarity with homelessness response systems, street outreach, coordinated access, housing and shelter programs, behavioral health, or related human-service systems strongly preferred.

Responsibilities

• Maintain a comprehensive understanding of unsheltered homelessness within the assigned zone, including individuals, encampments, emerging locations, outreach activity, and rehousing efforts.
• Establish priorities and coordinate response plans for encampments and other priority locations, including timelines, partner responsibilities, and measurable outcomes.
• Coordinate day-to-day implementation of response strategies, ensuring activities remain aligned with established priorities and progress toward sustainable encampment resolution.
• Coordinate with outreach teams, shelter and housing providers, municipalities, public safety, behavioral health, and other partners to advance individuals toward shelter and permanent housing.
• Maintain visibility into individual rehousing pathways, identify stalled cases, and facilitate connections and problem-solving to accelerate progress.
• Serve as the central point of coordination within the zone, ensuring clear responsibilities, effective communication, and follow-through across participating partners.
• Maintain accurate, timely tracking of priority locations, individuals, outreach activity, rehousing progress, shelter and housing placements, and response outcomes.
• Monitor progress against established plans and timelines, using data and partner feedback to identify gaps and adjust activities as needed.
• Proactively address operational and partnership barriers, escalating significant challenges to the Manager of Crisis Response with recommended solutions and support needed.
• Provide regular, actionable updates to the Manager of Crisis Response on zone performance, priorities, emerging risks, and upcoming milestones.
• Participate in Crisis Response Team meetings, coordinated outreach meetings, encampment planning activities, and relevant CoC workgroups.
• Ensure all coordination efforts reflect person-centered, trauma-informed, housing-focused, and evidence-informed practices.

Benefits

• Flexible PTO policy
• Paid holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, & Christmas Day)
• Days of Service (MLK Jr., Juneteenth, and Election Day)
• Housing Forward pays 90% of employee Medical, Dental, and Vision insurance
• Housing Forward pays 50% of Family Medical, Dental, and Vision insurance
• Basic Life Insurance
• Short- and Long-Term Disability Insurance
• Laptop provided
• Phone and/or hot spot provided if needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed