Program Adminstrator II - Crisis Response

Frontier Behavioral Health•Spokane Valley, WA

About The Position

In partnership with the Program Director, the Program Administrator II provides clinical and operational leadership for assigned crisis response programs. The role translates organizational and departmental goals into program operations, service delivery practices, quality standards, workforce development, and performance outcomes. It provides leadership, consultation, and support to supervisors and assigned staff, and ensures effective staffing, workflow, training, documentation, and compliance with organizational, contractual, clinical, and regulatory requirements. The position supports program development, implementation, evaluation, and continuous quality improvement. It monitors program performance, service outcomes, staffing, compliance, and key performance indicators; identifies barriers and opportunities for improvement; and works with the Director and internal and external partners to implement solutions. It also provides clinical and administrative leadership in complex situations involving employees, clients, community concerns, and program operations. The role promotes accountability, collaboration, professional development, trauma-informed and person-centered care, and continuous improvement. Client services are provided in-office and in the community, including residences, congregate living settings, hospitals, shelters, streets, and other community locations. Frequent travel between locations is required. The position supports crisis response services and may provide leadership outside regular business hours when business-critical situations require timely attention.

Requirements

Master’s degree in behavioral health sciences.
Active Washington State Department of Health licensure in Washington State.
Five years of post-master’s experience providing direct behavioral health treatment services to children, youth, families, and/or adults with serious emotional or mental health needs and/or co-occurring mental health and substance use disorders.
Experience with crisis intervention, including risk assessments.
Two years of experience supervising employees.
Unrestricted, valid driver’s license; ability to pass a motor vehicle screening and driving test; active car insurance; and willingness to use a personal vehicle for work.
Competency in developing, implementing, evaluating, and modifying programs.
Ability to communicate and engage effectively with people of varied backgrounds, trauma experiences, cultures, education levels, and socioeconomic statuses.
Ability to communicate and deliver community presentations in a variety of venues.
Computer literacy and experience with Microsoft operating systems.
Ability to work cooperatively, independently, and creatively to accomplish assigned responsibilities.
Ability to work within the agency’s structure, relate constructively to colleagues and the community, and use professional guidance and supervision.
Positive, optimistic, and accepting attitude toward staff, clients, and the community.
Sensitivity to individuals’ cultural characteristics and the challenges faced by socioeconomically disadvantaged people.
Broad experience and/or knowledge of clinical service delivery issues and approaches, including evidence-based and promising practices and progressive approaches for children and families and adults in a community mental health setting, and clinical program development for these populations.
Knowledge of integrative managed behavioral health care systems and service management.
Knowledge of applicable Washington State behavioral health regulations, crisis response requirements, involuntary treatment requirements, contractual standards, and evidence-based and emerging crisis intervention and behavioral health service practices.
Knowledge of the Washington State Involuntary Treatment Act.
Knowledge of best practices for co-responders working with law enforcement, fire, EMTs, and other first responders.

Nice To Haves

Washington State Designated Crisis Responder status and experience implementing Washington State’s Involuntary Treatment Act.
Experience in co-response with law enforcement, fire, EMTs, and/or other first responders.
Experience with electronic health records and reporting.

Responsibilities

Participate in program planning and provide oversight of assigned programs.
Identify opportunities for program and process improvement and collaborate with the Program Director to implement changes.
Supervise supervisors who provide clinical supervision, and develop their clinical and leadership skills.
Build supervisory and leadership capacity through coaching, mentoring, succession planning, and development of emerging leaders.
Address employee performance concerns in a timely manner, using HR support as needed.
Provide case consultation and case review.
Build effective working relationships with internal departments and external system partners to support coordinated service delivery, problem resolution, and continuous improvement across the crisis continuum.
Oversee implementation of and adherence to organization-wide and department-specific policies; monitor compliance and address non-compliance.
Ensure staffing patterns and assignments meet workflow and coverage needs.
Ensure supervisors provide and document ongoing staff support, recognition, supervision, teaching, and training, and promote staff skill development, team cohesion, and morale.
Monitor contractual and regulatory requirements, objectives, and metrics, and proactively address shortcomings.
Provide clinical and operational leadership for coordinated, responsive, trauma-informed, person-centered crisis response services consistent with clinical, regulatory, and contractual requirements.
Disseminate information appropriately and manage change using a positive approach.
Help staff use productive conflict-resolution techniques.
Monitor staff performance, productivity, required training, documentation, and timekeeping; complete employee performance reviews on time.
Address complaints, investigate concerns, and resolve problems.
Provide community consultation and training as directed.
Participate in peer review, staffing, administrative meetings, and in-service training as directed.
Escalate barriers, high-risk situations, and unresolved concerns to the Director or another appropriate individual as needed.
Provide leadership and support outside regular business hours when business-critical situations require timely attention.
Perform other duties as assigned.

Benefits

Paid Time Off; employees accrue up to 26 days in the first year of employment.
Nine paid federal holidays.
Extended Sick Leave and Paid Sick and Safe Time.
Some positions qualify for a compressed workweek option resulting in up to 26 additional days off per year.
Medical, dental, and vision coverage.
403(b) retirement plan with a standard 3% employer contribution and an additional 3% employer match.
Flexible Spending Accounts.
Company-paid life insurance coverage beginning the first of the month following six months from hire.
Signing bonus.
No-cost licensure supervision for employees pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying programs.
Reimbursement of the required license or certification application fee.
Free Employee Assistance Program.
Staff discounts at various FBH partners throughout Spokane.