Program Administrator - Claims Coordination - Full-Time

The Staff Pad•Chicago, IL

4d•Onsite

About The Position

The Staff Pad has partnered with a leading roofing company in Chicago, IL, to hire a Program Administrator who will play a key role in coordinating insurance claims, supporting customers, and keeping projects moving efficiently from assignment through completion. This is an excellent opportunity for a customer-focused, organized professional who thrives in a fast-paced environment and enjoys coordinating with customers, insurance carriers, inspectors, estimators, and internal teams.

Requirements

Customer service or administrative experience in roofing, construction, insurance, or claims
Strong organizational, time-management, written and verbal communication skills
Ability to manage multiple claims and priorities in a fast-paced environment
Attention to detail, documentation accuracy, customer focus and problem-solving skills
Ability to work effectively with customers, carriers, inspectors, estimators, and internal teams
Comfortable working toward performance and productivity goals

Responsibilities

Respond to new claim assignments within one hour with warmth, clarity, and professionalism
Set clear expectations and introduce customers to the company’s process and value
Provide proactive communication throughout the customer journey
Anticipate customer needs and resolve concerns promptly
Create a positive customer experience through empathetic listening, clear communication, and consistent follow-through
Coordinate inspections by assigning inspectors and estimators as needed
Ensure insurance-formatted estimates are completed and delivered within 72 hours
Maintain complete and accurate customer records in the CRM
Document communications, notes, files, timelines, approvals, and other claim-related information
Coordinate effectively with internal teams and external partners
Monitor customer satisfaction throughout the claims process
Address concerns quickly and minimize delays or friction
Build customer trust through responsive, professional service
Represent the company’s values by making every interaction easy, helpful, and people-focused
Follow carrier requirements, insurance processes, documentation standards, and internal policies
Maintain accurate and timely claim documentation
Meet performance goals related to responsiveness, conversion, customer satisfaction, documentation accuracy, and cycle time