Claims Administrator

ContainerWorld Forwarding Services Inc•Richmond, BC

3d•Onsite

About The Position

ContainerWorld, a premier logistics provider for the beverage industry located in Richmond, British Columbia, is seeking a Claims Administrator. This state-of-the-art forwarding, warehousing, and distribution company utilizes advanced systems like voice picking, interleaved put-away/replenishment, license plated inventory with RF scanning, an ERP, CRM, Truckmate, Sage, and Kronos. ContainerWorld actively supports Lean Six Sigma concepts. The Claims Administrator will work mainly independently with guidance from the Departmental Manager to ensure the prompt and accurate processing and production of all operational and process documentation, taking responsibility for the efficiency of their own work.

Requirements

Some Post secondary courses
2-3 years claims experience or specialist certificate/diploma (Level 1 General Insurance)
Good investigative and analytical abilities
Advanced Excel computer skills
Proven ability to provide exceptional customer service
Attention to detail, excellent numerical and analytical skills
Superior communication and interpersonal skills
Positive attitude and even temperament
Ability to work effectively both independently and as team with minimal supervision
Excellent organizational, time management and problem-solving skills

Responsibilities

Performs Claims administration functions including assistance in processing insurance claims, coordinate and create destruction bill of lading, process all voluntary destruction requests.
Plan, schedule and track destruction loads, report to customer on destructions and coordinate closely with adjusters.
Process the required paperwork to support our warehouse operations for claims processing and resolving receiving discrepancies, including investigating claims, preparing documentation required to comply with the different regulatory agencies, creating and submitting claims paperwork and preparing monthly insurance reports.
Work with the warehouse and logistics department to resolve discrepancies.
Liaise with 3rd party carriers and insurance company.
Other associated activities in the department.