Administrator, Program Standards (Permanent, Full-Time)

SkilledTradesBC•Richmond, BC

8d•CA$60,831 - CA$82,300•Hybrid

About The Position

The Administrator, Program Standards supports the administrative functions of the Program Standards department. This role requires a well-organized individual capable of efficiently managing a diverse set of responsibilities, with workload distribution potentially varying based on seasonal demands and project priorities. The Administrator is responsible for providing administrative assistance in the organization and execution of Program Standards workshops, program, and exam development.

Requirements

High school diploma or equivalent is required.
Proven experience in administrative roles, preferably in a training or education-related field.
Experience in Administration with basic understanding of processing invoicing.
Previous experience working with a CRM system.
Proficiency in Office 365 software (Microsoft Office Suite).
Ability to work in a fast-paced customer-focused team with a dynamic workload.
Self-management.
Initiative.
Administration with attention to detail.
Multi-tasking.
Time management and prioritizing.
Communication, both written and verbal.
Problem solving and good judgment.
Interpersonal skills.
Conflict resolution.

Nice To Haves

Post-secondary degree, diploma or equivalent is preferred; combination of education and experience will be considered.
Knowledge of SkilledTradesBC policies, initiatives, programs, trades and programs standards is an asset.

Responsibilities

Provide day-to-day administrative support to the Program Standards team.
Identify operational efficiencies and raise with team leaders, assisting with finding solutions.
Monitor CRM and inbox and perform triage and dispatch of cases and queries.
Coordinate Program Standards team meetings.
Liaise with department manager and team members.
Draft agenda based on input from team members.
Coordinate all documentation, review and distribute meeting minutes.
Facilitate smooth running of meetings.
Collate and process exam feedback forms.
Handle ad-hoc general administrative duties as required.
Maintaining records/process invoices.
Ensuring supplies are stocked.
Covering PS Coordinator tasks, as needed.
Arrange logistical details related to Program Standards workshops, including maintaining workshop supply kits, booking travel arrangements for Subject Matter Experts (SMEs), printing and collating documents, arranging meeting room/facilities, and organizing food and refreshments.
Assisting with room set up and clean up.
Being available during workshops to replenish supplies and provide breaks for facilitators.
Manage post-workshop tasks, such as following up with expense reporting for workshop attendees.
Process all invoices, Travel Expense Forms and Diners Club Statements, including following up with SMEs and training providers.
Track expenses and identify any outstanding amounts.
Provide financial summaries to leaders and communicate with Finance.
Support Assessments team with invoicing and other administrative tasks.
Make travel arrangements for team members and process related invoices and expense forms.