Program Administrative Specialist

COMMUNITY SERVICE SOCIETY OF NEW YORK • New York, NY

2d

About The Position

The Community Service Society (CSS) seeks a Program Administrative Specialist to support its Community Health Access for Addiction and Mental Healthcare Project (CHAMP). The role provides high-quality consumer assistance through the CHAMP Helpline to people with mental health conditions or substance use disorders, their family members, and health care providers, helping them navigate barriers to accessing care.

The specialist provides administrative support for CHAMP's day-to-day operations, helps maintain advocate resources, and assists with program activities and outreach. The position also involves limited call intake when case handlers are busy and communicating information about consumer rights in the health care system when appropriate.

This union-represented position has an annual salary of $66,483.00. The work involves office tasks such as sitting, using a computer, and answering phone calls.

Requirements

• Bachelor’s degree required.
• Excellent communication skills, including the ability to type and write clearly, concisely, and persuasively and to keep detailed notes of communications.
• Demonstrated administrative and organizational skills.
• Ability to work independently and manage time effectively to meet deadlines.
• Excellent customer service and telephone communication skills.
• Ability to communicate patience, competence, and care for other people's welfare through oral and written communications.

Nice To Haves

• Bilingual or fluent in Spanish.
• Experience working in nonprofit, mission-driven, or public policy agencies.
• Experience with event planning.
• Experience working with people with substance use disorders and/or mental health conditions.

Responsibilities

• Provide administrative support for the day-to-day functioning of CHAMP.
• Maintain a thorough working knowledge of all CHAMP activities and functions.
• Assist with planning and executing program trainings, meetings, materials, contact lists, purchasing, and document production.
• Maintain and update advocate resources.
• Conduct limited intake for calls when case handlers are otherwise busy.
• Support case handlers with outreach to providers.
• Assimilate and communicate information about consumer rights in the health care system, when appropriate.

Benefits

• Comprehensive medical coverage provided by 1199.
• Dental coverage provided by 1199.
• Vision coverage provided by 1199.
• 403(b) retirement savings plan.
• Defined benefit retirement plan.
• Commuter benefit plan.
• Employee Assistance Program (EAP).
• Robust paid time off policy.

What This Job Offers

• Job Type: Full-time