Program Administrative Specialist

Maryland Connect

About The Position

The Program Administrative Specialist supports the Graduate School’s admissions process by reviewing applications and transcripts for compliance with academic standards, assisting with enforcement of admissions regulations and deadlines, and recommending admissibility under established criteria. The specialist is responsible for day-to-day operations of the Graduate Admissions Office in the Director’s absence. The role responds to applicant inquiries, processes and distributes admission decisions, and communicates admissions policies and procedures to applicants and academic departments. It also supports departmental admissions committees and collaborates on revisions to graduate application forms. The position requires strong communication, customer service, organization, decision-making, data-handling, and multitasking skills, along with proficiency using general office equipment and computer software.

Requirements

Bachelor’s degree.
Excellent verbal and written communication skills and effective listening ability.
Excellent customer service skills and ability to work in a team-oriented setting.
Ability to problem solve and make decisions based on policy.
Ability to assimilate information from diverse resources and make informed decisions.
Ability to manage work responsibilities, establish priorities, and accurately record, proofread, and compare data.
Ability to use general office equipment, computers, and software such as word processing, spreadsheets, databases, and Microsoft Office.
Ability to manage data, communication, storage, and retrieval.
Ability to read, interpret, and apply policies and practices in the work setting.
Ability to multitask and work in a dynamic environment.
Good organizational skills and ability to work across programs and departments.

Nice To Haves

Experience in admissions or enrollment.

Responsibilities

Review and evaluate applications and transcripts for compliance with academic standards.
Assist in monitoring and enforcing graduate admission regulations and deadlines, recommend admissibility within established criteria, and manage day-to-day Graduate Admissions Office operations in the Director’s absence.
Process, edit, and distribute acceptance and denial letters; stay informed about changes to graduate admissions policies, procedures, and criteria.
Respond to written, telephone, and in-person inquiries about graduate admission policies, regulations, procedures, and deadlines.
Provide information and assistance to departmental admissions committees and notify academic departments of actions taken.
Revise and edit the graduate application form in cooperation with departmental admissions committees and the Graduate School, approve copy, and arrange for printing.
Respond to graduate applicant inquiries; compose letters and other communications, send pre-applications and applications, and provide conditional and final admission letters.
May certify financial solvency and first-year support.
Perform other related duties as assigned.