Professional Shopper

K-VA-T Food Stores•Big Stone Gap, VA

2d•Onsite

About The Position

The Professional Shopper is responsible for accurately and efficiently shopping and processing orders received through Food City’s Curbside Pickup service. The role includes coordinating, prioritizing, shopping, packing, labeling, and staging orders, as well as facilitating pickup. The Professional Shopper maintains order freshness and accuracy, processes payments, communicates professionally with customers, and provides courteous customer service. The position also involves maintaining transaction and shift reports, keeping desk and staging areas clean and organized, helping customers with Food City’s website and promotions, and following company procedures for transactions, loss prevention, coupons, and regulated products. The role requires attending on-site work during scheduled shifts.

Requirements

Exceptional customer service skills and the ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale (POS) system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers, vendors, guests, and corporate representatives from various socioeconomic levels.
Ability to understand and follow verbal and/or written instructions.
Ability to perform routine and repetitive tasks and interact with individuals at various levels on a daily basis.
Ability to attend on-site work during scheduled shifts in accordance with company time and attendance policies.

Responsibilities

Acknowledge, greet, and engage customers while communicating the value of Curbside Pickup.
Coordinate, prioritize, shop, pack, label, and stage online orders, and facilitate order pickup accurately and efficiently.
Maintain accountability for the freshness and accuracy of every order.
Communicate with customers in a timely and professional manner about order status and out-of-stock items, and offer acceptable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction and daily shift reports.
Scan customer orders according to company policy and remain accountable for tendered transactions.
Maintain cleanliness and organization of desk and staging areas.
Become familiar with Food City’s website to answer customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Learn Food City marketing activities to educate customers about savings and upsell when possible.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow applicable laws and procedures for beer, wine, tobacco, WIC, coupons, check cashing, and payment transactions.
Provide efficient and courteous customer service to store locations in support of the company mission.
Attend on-site work during scheduled shifts and follow company time and attendance policies.