Professional Shopper

Food City (K-VA-T Food Stores Inc)•Big Stone Gap, VA

3d•Onsite

About The Position

The Personal Shopper is responsible for accurately and efficiently shopping and processing all orders received through Food City’s Curbside Pickup service. The role also involves professional customer communications, processing various forms of payment, and maintaining excellent order accuracy. The position requires on-site work during scheduled shifts.

Requirements

Exceptional customer service skills and the ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers of various socioeconomic levels, vendors, guests, and KVAT corporate representatives.
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact with people at various levels on a daily basis.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Acknowledge, greet, and engage customers while communicating the value of Curbside Pickup.
Coordinate, prioritize, shop, pack, label, and stage online orders, and facilitate customer pickup.
Maintain freshness and accuracy for every order.
Communicate promptly and professionally with customers about order status and unavailable items, and offer suitable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction and daily shift reports.
Scan customer orders according to company policy and maintain accountability for tendered transactions.
Keep desk and staging areas clean and organized.
Understand Food City’s website to answer customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Learn Food City promotions and marketing activities to educate customers about savings and upsell when possible.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow applicable state and local laws for beer, wine, and tobacco sales, and federal and state laws for WIC handling.
Follow coupon-handling procedures, including for digital coupons.
Follow check-cashing and tendering procedures.
Follow procedures for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
Provide efficient and courteous customer service to store locations in support of the company mission.
Attend on-site work during scheduled shifts in accordance with company time and attendance policies.