Professional Shopper

Food City (K-VA-T Food Stores Inc)•Cumberland, KY

7d•Onsite

About The Position

The Professional Shopper, also referred to as the Personal Shopper, is responsible for accurately and efficiently shopping and processing orders received through Food City’s Curbside Pickup service. The role includes customer communication, payment processing, order accuracy and freshness, and courteous service. The position requires on-site work during scheduled shifts and compliance with company policies and applicable laws.

Requirements

Exceptional customer service skills and the ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers at various socioeconomic levels, vendors, guests, and KVAT corporate representatives.
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact with individuals at various levels on a daily basis.
Ability to attend on-site work during scheduled shifts in accordance with company time and attendance policies.

Responsibilities

Acknowledge, greet, and engage customers while communicating the value of Curbside Pickup.
Coordinate and prioritize online orders; shop, pack, label, and stage orders; and facilitate customer pickup.
Maintain freshness and accuracy for every order.
Communicate with customers in a timely and professional manner about order status and unavailable items, and offer acceptable substitutions.
Build personal relationships with customers and learn their shopping preferences.
Maintain transaction records and daily shift reports.
Scan customer orders according to company policy and maintain accountability for tendered transactions.
Keep desk and staging areas clean and organized.
Learn Food City’s website to answer customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Understand Food City marketing activities, explain savings opportunities, and upsell when possible.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow state and local laws regarding beer, wine, and tobacco sales, as well as federal and state laws regarding WIC handling.
Follow coupon handling procedures, including those for digital coupons.
Follow company check-cashing and tendering procedures.
Follow policies and procedures for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
Provide efficient and courteous customer service in support of the company mission.
Attend on-site work during scheduled shifts in accordance with company time and attendance policies.