Professional Services Manager II, Vehicle Intelligence

Axon•Scottsdale, AZ

9d•Remote

About The Position

The Professional Services Manager II supports Axon’s fixed ALPR deployments across a national footprint. This post-sale, customer-facing role coordinates site installations, contractors, permitting, vendors, and engineering teams; validates technical specifications; troubleshoots field issues; and ensures agencies are prepared for launch. The role works with power, connectivity, and performance requirements and represents Axon in the communities it serves. The position leads complex, multi-site deployments from planning through go-live, owning schedules, installation quality, and agency readiness. It also serves as a senior technical resource and escalation point, mentors and cross-trains team members, trains customers, documents deployments, and communicates status and feedback across internal and customer-facing teams. The role is remote within the United States and requires travel of up to 90%.

Requirements

3–6 years of experience in field operations, systems deployment, or infrastructure installation.
Experience with electrical systems, including 110VAC and 12VDC, power troubleshooting, and structured cabling.
Working knowledge of IP-based Ethernet networks, including LAN, WAN, and VPN concepts, with the ability to troubleshoot applications, computers, and networks.
Strong field coordination and contractor engagement skills.
Ability to train customer technical contacts and end users and communicate with senior public safety leaders.
Proficiency with field management tools such as Asana, Salesforce, Slack, and Zoom.
Associate’s or bachelor’s degree in a technical field, or equivalent experience.
Ability to work independently with minimal oversight and as part of a team in a fast-paced environment.
Willingness to travel nationwide and regularly visit customers in person; must live within reasonable proximity to a major airport.
Valid U.S. driver’s license, maintained throughout employment.
Ability to stand, bend, stoop, and climb ladders for up to eight hours daily, and routinely lift or move equipment weighing up to 75 pounds, with or without reasonable accommodation.
Ability to obtain and maintain CJIS Level 4 certification.

Nice To Haves

Experience in public safety, telecom, or utilities.
Military, law enforcement technology, transportation technology, or physical security industry experience.

Responsibilities

Support ALPR deployments from pre-wire through activation, including power preparation, equipment setup, and field testing.
Conduct site validation and troubleshoot electrical systems, including 110VAC and 12VDC.
Interpret site drawings, power plans, and mounting guides to validate installation accuracy.
Coordinate and conduct field commissioning tests with customers.
Lead on-site installations while maintaining technical and safety standards.
Coordinate with contractors, authorities having jurisdiction (AHJs), and utility providers to resolve barriers and ensure operational readiness.
Capture photos, logs, and field data to improve processes and documentation.
Create network diagrams and documentation to support network communications design and planning.
Engage post-sale with technology decision makers and program managers, including public safety leaders and IT directors.
Train customer technical contacts and end users on the installation and use of Axon ALPR.
Help customers track their implementation lifecycle and apply appropriate customizations.
Escalate product irregularities and problems to Product Managers during deployments.
Coordinate site activities with project managers, permitting leads, and vendor coordinators.
Communicate project status, blockers, and feedback using tools such as Slack, Quip, Smartsheet, Salesforce, and Zoom.
Ensure installation milestones align with agency go-live timelines.
Lead complex and multi-site deployments from planning through go-live, managing schedules, installation quality, and agency readiness.
Serve as a senior technical resource and escalation point for field issues, site conditions, and installation questions.
Mentor junior Professional Services Managers on installation standards, troubleshooting, safety, and customer engagement.
Cross-train other Axon deployment teams on ALPR installation standards, power validation, and field best practices.
Cross-train on other Axon hardware products to support deployments as business needs require.
Uphold Axon standards for craftsmanship, safety, and public representation.
Adapt to changing site conditions and project priorities while maintaining quality and delivering consistent results.