Professional Services Manager II, Vehicle Intelligence

Axon•Scottsdale, AZ

9d•$78,525 - $125,640•Remote

About The Position

The Professional Services Manager II is a post-sale, customer-facing field role serving as the operational lead for Axon's fixed ALPR deployments. The manager supports site installations across a national footprint, coordinating contractors and other stakeholders, validating technical specifications, troubleshooting in real time, and preparing agencies for deployment and go-live. The role works directly with permitting, vendor, engineering, project management, and customer teams to ensure site buildouts meet power, connectivity, safety, and performance standards. It leads complex and multi-site deployments from planning through activation, serves as a senior technical escalation resource, and mentors and cross-trains other deployment staff. The position is remote within the United States and requires up to 90% travel.

Requirements

3–6 years of experience in field operations, systems deployment, or infrastructure installation.
Experience with electrical systems (110VAC and 12VDC), power troubleshooting, and structured cabling.
Working knowledge of IP-based Ethernet networks, including LAN, WAN, and VPN concepts, and ability to troubleshoot applications, computers, and networks.
Strong field coordination and contractor engagement skills.
Ability to train customer technical contacts and end users and communicate with senior public safety leaders.
Proficiency with field management tools such as Asana, Salesforce, Slack, and Zoom.
Associate's or Bachelor's degree in a technical field, or equivalent experience.
Ability to work independently with minimal oversight and collaboratively in a fast-paced environment.
Willingness to travel nationwide and visit customers in person regularly; must live within reasonable proximity to a major airport.
Valid U.S. driver's license maintained throughout employment.
Physical ability to stand, bend, stoop, and climb ladders for up to eight hours daily and routinely lift or move equipment weighing up to 75 pounds, with or without reasonable accommodation.
Ability to obtain and maintain CJIS Level 4 certification.

Nice To Haves

Public safety, telecommunications, or utilities experience.
Military, law enforcement technology, transportation technology, or physical security industry experience.

Responsibilities

Support ALPR deployments from pre-wire through full activation, including power preparation, equipment setup, and field testing.
Conduct hands-on site validation and troubleshooting involving 110VAC and 12VDC systems.
Interpret site drawings, power plans, and mounting guides to validate installation accuracy.
Coordinate and conduct field commissioning tests with customers.
Lead on-site installations while maintaining technical and safety standards.
Work with contractors, authorities having jurisdiction (AHJs), and utility providers to resolve barriers and ensure operational readiness.
Capture photos, logs, and field data to improve processes and documentation.
Create accurate network diagrams and documentation supporting network communication system design and planning.
Deliver timely, detailed project deployment reports.
Engage post-sale with technology decision makers and program managers, including Chiefs of Police, command staff, Sheriffs, and IT Directors.
Train primary technical contacts and end users on proper installation and use of Axon ALPR.
Help customers track their implementation lifecycle and apply appropriate customizations.
Escalate product irregularities and problems to Product Managers during site deployments.
Partner with project managers, permitting leads, and vendor coordinators to align site activities.
Communicate status, blockers, and feedback using tools such as Slack, Quip, Smartsheet, Salesforce, and Zoom.
Ensure installation milestones align with agency go-live timelines.
Lead complex and multi-site ALPR deployments from planning through go-live, owning schedule, installation quality, and agency readiness.
Serve as a senior technical resource and escalation point for field issues, site conditions, and installation questions across the Professional Services team.
Mentor and coach junior Professional Services Managers on installation standards, troubleshooting, safety practices, and customer engagement.
Cross-train other Axon deployment teams on ALPR installation standards, power validation, and field practices.
Cross-train on other Axon hardware products to support deployments as business needs require.
Uphold Axon's standards for craftsmanship, safety, and public representation.
Adapt to changing site conditions and project priorities while maintaining quality and delivering consistent results across jurisdictions and field environments.