Professional Services Manager I, Vehicle Intelligence

Axon•Arizona, USA, AZ

9d•$68,625 - $109,800•Remote

About The Position

The Professional Services Manager I, Vehicle Intelligence, leads and supports Axon fixed ALPR deployments across a national footprint. This post-sale, customer-facing field role coordinates site installations, contractors, permitting, vendors, utilities, and engineering teams; validates technical specifications; troubleshoots deployment issues; and helps ensure agencies are ready for go-live. The position serves as Axon's on-site lead during installs and works with customers to align power, connectivity, performance, safety, and installation standards. The role supports deployments from pre-wire through activation, including site validation, equipment setup, field testing, commissioning, training, and implementation lifecycle support. It also documents deployment progress, creates network diagrams and reports, communicates status and blockers, and escalates product issues. The position is remote from the United States and requires 90% nationwide travel, including regular in-person customer visits and proximity to a major airport.

Requirements

2–4 years of experience in field operations, systems deployment, or infrastructure installation.
Experience with electrical systems, including 110VAC and 12VDC, power troubleshooting, and structured cabling.
Working knowledge of IP-based Ethernet networks, including LAN, WAN, and VPN concepts, and ability to troubleshoot applications, computers, and networks.
Strong field coordination and contractor engagement skills.
Ability to train customer technical contacts and end users and communicate with senior public safety leaders.
Proficiency with field management tools such as Asana, Salesforce, Slack, and Zoom.
Associate's or Bachelor's degree in a technical field, or equivalent experience.
Ability to work independently with minimal oversight and collaboratively in a fast-paced environment.
Willingness to travel nationwide and visit customers in person regularly; must live within reasonable proximity to a major airport.
Valid U.S. driver's license maintained throughout employment.
Physical ability to stand, bend, stoop, and climb ladders for up to eight hours daily and routinely lift or move equipment weighing up to 75 pounds, with or without reasonable accommodation.
Ability to obtain and maintain CJIS Level 4 certification.

Nice To Haves

Field operations, systems deployment, or infrastructure installation experience in public safety, telecommunications, or utilities.
Military, law enforcement technology, transportation technology, or physical security industry experience.

Responsibilities

Support ALPR deployments from pre-wire through full activation, including power preparation, equipment setup, and field testing.
Conduct hands-on site validation and troubleshoot 110VAC and 12VDC systems.
Interpret site drawings, power plans, and mounting guides to validate installation accuracy.
Coordinate and execute field commissioning tests with customers.
Serve as Axon's on-site lead during installations, maintaining technical and safety standards.
Work with contractors, AHJs, and utility providers to remove barriers and ensure operational readiness.
Capture photos, logs, and field data to improve processes and documentation.
Create accurate network diagrams and documentation to support network communication system design and planning.
Deliver timely, detailed project deployment reports.
Engage with technology decision makers and program managers, including Chiefs of Police, command staff, Sheriffs, and IT Directors.
Train primary technical contacts and end users on installation and use of Axon ALPR.
Help customers track their implementation lifecycle and apply appropriate customizations.
Escalate product irregularities and problems to Product Managers during deployments.
Partner with project managers, permitting leads, and vendor coordinators to align site activities.
Communicate status, blockers, and feedback using tools such as Slack, Quip, Smartsheet, Salesforce, and Zoom.
Ensure installation milestones align with agency go-live timelines.
Cross-train on other Axon products and develop skills to support deployments across product lines as business needs change.
Uphold Axon's standards for craftsmanship, safety, and public representation.
Adapt to changing site conditions and priorities while maintaining quality and consistent results across jurisdictions and field environments.