Professional Master of Business Administration Program Specialist (Student Services Professional III)

California State University•Fullerton, CA

17d•Onsite

About The Position

The Professional Master of Business Administration (ProMBA) Program Specialist performs complex, specialized student services work in support of the College of Business and Economics ProMBA program. The specialist serves as the primary point of contact for students throughout the program lifecycle, from initial recruitment and admissions through onboarding, advising, cohort programming, study abroad preparation, and graduation. The role requires independent judgment and specialized program knowledge, including interpreting program rules and university policies in situations without established precedents. The position supports a cohort-based program of approximately 25 to 30 students per cohort. Cohorts meet in person approximately half of Saturdays during the fall and spring semesters, and the specialist must attend those sessions. Responsibilities during cohort days include ensuring breakfast and lunch setup is complete and organizing four guest speaker sessions per semester. The specialist develops and delivers information sessions, guides applicants through Cal State Apply, plans yield and onboarding activities, designs in-person cohort programming, and coordinates study abroad preparation, which may include an opportunity to travel internationally with students each spring. The specialist is the program’s primary spokesperson and subject matter expert to faculty, staff, and external constituents, and has administrative planning responsibility for recruitment, admissions support, and student success activities. The position is in the College of Business and Economics at California State University, Fullerton. It is temporary through on or before June 30, 2027, with possible annual renewal depending on funding and program needs. The regular schedule is Monday through Friday, 8:00 AM to 5:00 PM, with approximately 20 pre-scheduled Saturdays per calendar year, generally 8:00 AM to 5:00 PM, and occasional early morning, evening, and/or weekend hours.

Requirements

Bachelor’s degree or equivalent from an accredited four-year college or university in a related field, including or supplemented by upper-division or graduate coursework in counseling techniques, interviewing, and conflict resolution, plus three years of professional student services work in the field.
A master’s degree in Counseling, Clinical Psychology, Social Work, or a job-related field may substitute for one year of the required professional experience.
A doctoral degree and appropriate internship or clinical training in a relevant field may substitute for three years of the required professional experience.
Ability to plan, develop, coordinate, supervise, and organize programs and activities.
Ability to interact with a diverse student population, faculty, staff, and the public.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to advise students individually and in groups on complex student-related matters.
Ability to complete assignments without detailed instructions.
Ability to establish and maintain cooperative working relationships with a variety of individuals.
Excellent verbal and written communication skills and ability to acquire knowledge of campus procedures, activities, and the overall organization.
Successful completion of a background check, including a criminal records check.
Valid California driver’s license.

Nice To Haves

Master’s degree from an accredited four-year university in management, education, human resources, counseling, or a related area.
Related experience in higher education, career services, business development, recruitment, or human resources.
Previous experience working with students and/or clients individually or in groups.
Experience with platforms or databases, preferably including experience launching new programs.
General knowledge of community and higher education issues and familiarity with a campus or higher education environment.
Knowledge of social media, marketing resources, and career platforms such as LinkedIn, Constant Contact, Facebook, Instagram, Hootsuite, Handshake, VMock, Big Interview, NACE competencies, or similar resources.
Experience with event coordination.
Knowledge of the Southern California employment market for business graduates.

Responsibilities

Serve as the primary point of contact for the ProMBA program from prospects’ initial inquiries through student graduation.
Conduct outreach and recruitment and guide applicants through the admissions process, including Cal State Apply.
Develop and deliver content for group and individual information sessions.
Plan and execute yield and onboarding activities for admitted students.
Advise current students individually and in groups and support student success initiatives.
Design and deliver in-person cohort programming and coordinate study abroad preparation.
Attend required in-person cohort sessions, approximately half of Saturdays during fall and spring semesters.
Ensure breakfast and lunch setup is complete for cohort class sessions.
Organize four guest speaker sessions per semester, with input from the Senior Assistant Director and Executive Director on speaker selection.
Interpret and apply program rules and university policy to individual student and applicant situations.
Serve as the program’s primary spokesperson and subject matter expert to faculty, staff, and external constituents.
Exercise administrative planning responsibility for recruitment, admissions support, and student success activities.
Perform other duties as assigned.