Professional Master of Business Administration Program Specialist (Student Services Professional III)

California State University, Fullerton•Fullerton, CA

20d•$5,540 - $7,893•Onsite

About The Position

The Professional Master of Business Administration (ProMBA) Program Specialist is a Student Services Professional III in the College of Business and Economics Dean’s office at California State University, Fullerton. The role is the primary point of contact for ProMBA students throughout the program lifecycle, from prospective-student outreach and recruitment through admissions, onboarding, advising, cohort programming, study abroad preparation, and graduation. The position performs complex, specialized student services work with substantial independent judgment and applies program rules and university policies to applicant and student situations. The ProMBA program is cohort based, with approximately 25–30 students per cohort. The specialist supports one cohort in the program’s first year and, in subsequent years, concurrently supports first- and second-year cohorts. Cohorts meet in person on about half of Saturdays during fall and spring semesters, and the specialist must attend. Cohort days include class sessions from 8:00 AM to 11:00 AM and 1:00 PM to 4:00 PM; the specialist ensures breakfast and lunch setup is complete and organizes four guest-speaker sessions per semester. The position may include the opportunity to travel internationally with students each spring. The appointment is temporary through June 30, 2027, or earlier, with possible annual renewal depending on funding and program needs. The regular schedule is Monday through Friday, 8:00 AM to 5:00 PM, with approximately 20 prescheduled Saturdays per calendar year, generally 8:00 AM to 5:00 PM, and occasional early morning, evening, and/or weekend hours. The position is under the general direction of the Executive Director of Graduate Programs and Non-Degree Programs and receives day-to-day work direction from the Senior Assistant Director of Graduate Business Programs.

Requirements

Bachelor’s degree or equivalent from an accredited four-year college or university in a related field, including or supplemented by upper-division or graduate coursework in counseling techniques, interviewing, and conflict resolution, plus three years of professional student services work in the field.
A master’s degree in Counseling, Clinical Psychology, Social Work, or a job-related field may substitute for one year of required professional experience; a doctoral degree and appropriate internship or clinical training in a relevant field may substitute for three years.
Ability to plan, develop, coordinate, supervise, and organize programs and activities.
Ability to interact with a diverse student population, faculty, staff, and the public.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to advise students individually and in groups on complex student-related matters.
Ability to complete assignments without detailed instructions.
Ability to establish and maintain cooperative working relationships with a variety of individuals.
Excellent verbal and written communication skills and ability to acquire knowledge of campus procedures, activities, and organization.
Valid California driver’s license.
Satisfactory completion of a required background check.
Ability to meet the position’s attendance and scheduled work requirements, including approximately 20 prescheduled Saturdays per calendar year.

Nice To Haves

Master’s degree from an accredited four-year university in management, education, human resources, counseling, or a related area.
Related experience in higher education, career services, business development, recruitment, or human resources.
Experience working with students and/or clients individually or in groups.
Experience with platforms or databases and preferably launching new programs.
General knowledge of community and higher education issues and familiarity with a campus or higher education environment.
Knowledge of social media, marketing resources, and career platforms such as LinkedIn, Constant Contact, Facebook, Instagram, Hootsuite, Handshake, VMock, Big Interview, NACE competencies, or similar resources.
Experience with event coordination.
Knowledge of the Southern California employment market for business graduates.

Responsibilities

Serve as the primary point of contact and spokesperson for the ProMBA program from prospective-student inquiry through graduation.
Conduct outreach and recruitment and guide applicants through the admissions process, including Cal State Apply.
Develop and deliver group and individual information sessions.
Plan and execute yield and onboarding activities for admitted students.
Advise current students individually and in groups on student-related matters.
Design and deliver in-person cohort programming and coordinate study abroad preparation.
Attend cohort Saturdays and ensure breakfast and lunch setup is complete for class sessions.
Organize four guest-speaker sessions per semester, with input from the Senior Assistant Director and Executive Director on speaker selection.
Interpret and apply program rules and university policies to applicant and student situations, including those without precedent.
Serve as a subject matter expert to faculty, staff, and external constituents.
Exercise administrative planning responsibility for recruitment, admissions support, and student success activities.
Perform other duties as assigned.