Professional Billing Analyst II

Nordic Healthcare Group (NHG)

About The Position

The Managed Services Epic Professional Billing (PB) Analyst II provides EHR design, build, testing, and advanced troubleshooting services for Nordic’s more complex clients. The analyst is continuing to develop technical and interpersonal skills and performs most day-to-day client work with oversight and assistance from Application Advisors and Senior Application Advisors. The role supports multiple complex customer assignments and projects, handling requests and incidents while maintaining customer-specific configuration and process knowledge, documentation, and service-level commitments. It also involves customer communication and change management, teamwork, onboarding support for new colleagues, and continued development through taking on new responsibilities and guiding less experienced team members. The position requires availability for on-call rotations outside core business hours, including nights and weekends, and travel of up to 15%.

Requirements

Bachelor’s degree in a related field or an equivalent combination of education and relevant industry experience.
Epic Resolute Professional Billing (PB) certification.
At least 1 year of experience implementing, configuring, building, or supporting Epic Professional Billing applications.
Hands-on experience with Epic PB workflows, including system build, troubleshooting, testing, and application support.
Ability to take on on-call rotations outside core business hours, including nights and weekends.
Ability to travel up to 15%.
Demonstrated ability to embody Nordic’s maxims.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office applications.
Strong attention to detail and organizational skills.
Ability to work independently and collaboratively within a team environment.
Experience with ticketing systems and change management processes.
Strong customer service skills and commitment to client satisfaction.

Nice To Haves

Additional certification in PB Claims and/or Electronic Remittance.
Knowledge of claims processing, workqueues, charge routing, and revenue cycle workflows.
Familiarity with ITIL processes.
Experience participating in system implementations.

Responsibilities

Perform intermediate troubleshooting and problem-solving within the application to support the integrity, integration, and stability of EHR applications for complex customers.
Analyze customer issues and requests, translate needs into detailed requirements, and complete system build and testing; use appropriate judgment when escalating issues to an Application Advisor.
Analyze workflows, system setup, and system audits at an Application Advisor’s direction, including participating in system upgrades and testing.
Contribute to decisions under Application Advisor supervision, considering potential impacts to patient safety, financial integrity, and regulatory compliance, and help determine appropriate escalation.
Manage multiple customer assignments and complex projects with moderate oversight, maintaining awareness of customer-specific builds and processes and managing open issues, email, and calendars.
Document processed requests and resolved incidents accurately and promptly in relevant ticketing systems while meeting Service Level Agreements.
Follow change control policies when migrating application builds and configurations.
Work on ad hoc projects and assist with internal initiatives as assigned or requested.
Provide high-quality customer service, anticipate changing customer needs, and build relationships with customer IT and operations staff and end-users.
Participate in communication and change management for proposed changes under Application Advisor guidance, addressing affected groups’ concerns and ensuring system changes are understood and properly used.
Contribute to a supportive team culture and adjust priorities under the guidance of Managers and Application Advisors to support Managed Services goals.
Assist with onboarding new customer support team members by orienting them to client configurations and processes and introducing them to customer counterparts.
Understand and clearly explain moderately complex system setups to internal staff and customer counterparts.
Take on new responsibilities and challenges to develop skills in response to evolving Managed Services and customer needs.
Identify opportunities to delegate less complicated tasks to peers and less experienced team members, explain those tasks, and guide and oversee their completion.