Applications Analyst II - Epic Certified Professional Billing Analyst
About The Position
The Applications Analyst II performs IT application implementation, optimization, and support activities for moderately complex to complex applications that are critical to operations. The role works independently with minimal technical guidance and leads small- to medium-sized complex projects with oversight. It focuses on designing, developing, implementing, and updating IT applications to meet organizational and business needs, as well as supporting application systems and preparing documentation and training. The position is remote, works 40 hours per week Monday through Friday, and may require occasional travel to Massachusetts for go-lives, upgrades, or other work at a healthcare site or designated location. The role includes occasional off-hours support during implementation events and participation in an after-hours on-call rotation.
Requirements
- High school diploma or equivalent and eight years of relevant experience; or an associate degree in information technology, finance, a clinical field, or a related field and six years of relevant experience; or a bachelor’s degree in information technology, finance, a clinical field, or a related field and four years of relevant experience.
- Excellent customer-service orientation and good communication skills.
- Ability to adapt to changing priorities, initiatives, and tasks.
- Ability to work successfully within a team environment.
- Skill in supporting applications in a healthcare environment.
- Ability to explain findings clearly and answer questions about the work.
- Ability to communicate complex information in a way users can understand.
- Ability to interpret data, identify patterns, and derive meaningful information.
- Ability to analyze situations and make decisions based on available information.
- Ability to assess data and make decisions about analysis and conclusions.
- Ability to identify causes of issues, develop resolution strategies, improve processes, and develop new methods.
- Ability to understand organizational needs and how to meet them.
Responsibilities
- Develop an understanding of application functionality by working with senior staff, attending training, and reviewing documentation.
- Collaborate with end users to understand and define requirements.
- Determine suitable approaches to tailoring systems to meet requirements.
- Build and configure systems using available application tools, and document custom builds as appropriate.
- Develop test scenarios based on requirements, execute testing, identify issues, and research and resolve them.
- Provide input to application implementation event plans and support implementation events, including occasional off-hours support.
- Lead small- to medium-sized complex projects with oversight.
- Build enhancements to existing functionality using application tools.
- Participate in detailed testing of software updates and upgrades.
- Respond to user-reported issues, research them, and resolve them in a timely manner.
- Provide professional, empathetic customer service and set appropriate expectations for issue resolution.
- Participate in an after-hours on-call support rotation, troubleshooting and resolving issues escalated by the Help Desk.
- Collaborate with vendor support personnel to research and resolve product issues.
- Participate in vendor user groups and online listservs, and review vendor updates to optimize assigned applications.
- Participate in cross-training as both a trainer and learner to support personal development and secondary application coverage.
Benefits
- Tufts Medicine offers a comprehensive Total Rewards package supporting health, financial security, and career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
