Professional Advising Intern

The University of New Mexico•Albuquerque, NM

4d•Onsite

About The Position

The University of New Mexico's Office of Advising Services is hiring a full-time, benefits-eligible, fixed-term Professional Advising Intern. The internship is designed for eligible recent graduates and other early-career professionals interested in careers in academic advising, student success, or higher education administration. Interns receive professional training in academic and integrated advising practices, supervised student-support experience, and opportunities to collaborate with advising and student-success teams across the University. Assignments may be in different academic or integrated advisement centers according to institutional needs, providing exposure to varied academic programs, student populations, and student-support approaches. Interns also contribute to projects that improve advising operations, communication, student engagement, and the student experience. The term is typically up to 24 months, ending two years from the date of hire.

Requirements

Must have obtained a bachelor's or higher-level degree no more than 24 months before the date of hire, or, if the degree was obtained more than 24 months before the date of hire, must be currently enrolled in a bachelor's or higher-level degree program.
No previous work experience is required.
Must present transcripts before a formal offer is extended.
Must demonstrate interest in helping students achieve their educational goals, strong communication and organizational skills, attention to detail, sound judgment, initiative, and ability to learn new systems and adapt to changing responsibilities.

Nice To Haves

Demonstrated interest in academic advising, student success, higher education administration, or related student-support services.
Experience in customer service, peer mentoring, tutoring, student leadership, academic support, or helping individuals navigate complex processes.
Strong written and verbal communication skills, including active listening and explaining information clearly to people with varied backgrounds.
Organizational skills, attention to detail, and ability to manage multiple responsibilities and deadlines.
Problem-solving and critical-thinking skills, including evaluating information, identifying resources, and exercising sound judgment.
Experience with Microsoft Office or comparable productivity tools, electronic records, or learning new information systems.
Ability to work independently and collaboratively, take initiative, and adapt to changing priorities, responsibilities, and work environments.
Commitment to responsive, respectful service and supporting student success.

Responsibilities

Participate in training and professional development in academic advising, student success, university policies, and student-support systems, and provide feedback to strengthen training practices.
Provide direct student support under appropriate supervision, helping students understand academic requirements, navigate university processes, identify resources, and connect with advising services.
Perform assigned duties supporting academic advisors or student-success specialists in campus units, consistent with training, supervision, and position scope.
Support advising centers during peak periods, outreach efforts, appointment campaigns, and targeted student-success events.
Communicate professionally with students, faculty, staff, and campus partners in person, by phone, email, and approved digital platforms.
Maintain accurate documentation and records in university-approved systems while following confidentiality and privacy requirements.
Collect, organize, and interpret information to support advising operations, student-success initiatives, and process improvements.
Contribute to Office of Advising Services projects and initiatives involving community engagement, communication, and continuous improvement.
Manage priorities and collaborate effectively across teams.