Professional Advising Intern

University of New Mexico•Albuquerque, NM

1d•$19 - $25•Onsite

About The Position

The University of New Mexico's Office of Advising Services is hiring a full-time, benefits-eligible, fixed-term Professional Advising Intern to gain practical experience in academic advising, student success, and higher education administration. The program is designed for eligible recent graduates and other early-career professionals and includes professional training, supervised student support, and collaboration with advising and student success teams across the University. Interns receive training in academic and integrated advising practices and may be assigned to different academic or integrated advisement centers based on institutional needs. Assignments offer exposure to a range of academic programs, student populations, and student-support approaches. Interns also contribute to Office of Advising Services projects intended to improve advising operations, communication, student engagement, and the student experience. The position is fixed-term, typically for up to 24 months, with a term end date two years from the date of hire. Candidates should have a genuine interest in helping students achieve their educational goals, strong communication and organizational skills, attention to detail, sound judgment, initiative, and the ability to learn new systems and adapt to changing responsibilities. This position is based at the main campus in Albuquerque, New Mexico, and is not eligible for remote work. The position is non-exempt and pays $19.00–$24.77 per hour. Transcripts must be presented before a formal offer is extended. Employees working in patient-care or clinical areas must comply with the University's influenza vaccination requirement.

Requirements

Must have obtained a bachelor's degree or higher no more than 24 months before the date of hire; alternatively, if the degree was obtained more than 24 months before hire, must currently be enrolled in a bachelor's degree or higher program.
No previous work experience is required.
Must present transcripts before a formal offer is extended.
Employees providing services or working in patient-care or clinical areas must comply with the University's influenza vaccination requirement.

Nice To Haves

Demonstrated interest in academic advising, student success, higher education administration, or related student support services.
Experience in customer service, peer mentoring, tutoring, student leadership, academic support, or helping individuals navigate complex processes.
Strong written and verbal communication skills, including active listening and explaining information clearly to people with varied backgrounds.
Organizational skills, attention to detail, and ability to manage multiple responsibilities and deadlines.
Problem-solving and critical-thinking skills, including evaluating information, identifying resources, and exercising sound judgment.
Experience with Microsoft Office or comparable productivity tools, electronic records, or learning new information systems.
Ability to work independently and collaboratively, take initiative, and adapt to changing priorities, responsibilities, and work environments.
Commitment to responsive, respectful service and supporting student success.

Responsibilities

Participate in training and professional development in academic advising, student success, university policies, and student support systems, and provide feedback to improve training practices.
Provide direct student support under appropriate supervision, helping students understand academic requirements, navigate university processes, identify resources, and connect with advising services.
Perform assigned duties supporting academic advisors or student success specialists in campus units, consistent with training, supervision, and position scope.
Support advising centers during peak periods, outreach efforts, appointment campaigns, and targeted student success events.
Communicate professionally with students, faculty, staff, and campus partners in person, by phone, email, and approved digital platforms.
Maintain accurate documentation and records in university-approved systems while following confidentiality and privacy requirements.
Collect, organize, and interpret information to support advising operations, student success initiatives, and process improvements.
Contribute to Office of Advising Services projects and initiatives involving community engagement, communication, and continuous improvement; manage priorities and collaborate across teams.