Employer Advising Coordinator

State Teachers Retirement System of Ohio•Columbus, OH

2d•Onsite

About The Position

STRS Ohio is seeking an Employer Advising Coordinator to join its Finance/Employer Reporting team. The position provides comprehensive support to STRS Ohio reporting employers by responding to inquiries, interpreting reporting requirements, processing and reconciling employer and member-account information, resolving discrepancies, and maintaining accurate records. The coordinator builds effective employer relationships, supports education and outreach activities, updates employer resources, and assists with projects and other Employer Reporting and Finance functions as business needs require. This role serves as the primary telephone contact for Employer Reporting and works with employers on reporting, invoice, service-credit, and member-account issues. It processes deposit and service reports, calculates final average salary, reviews applicable limitations, completes member-account adjustments, and reconciles annual reporting with payroll reporting. Additional work includes maintaining member and employer records, handling reemployment notices and related follow-up, managing the Employer Direct Debit process, updating employer website content, and assisting with presentations, webinars, and reporting questions. Travel will not exceed 5% of work time. The position is onsite in a professional, business-casual work environment. The work schedule is 8:00 a.m.–5:00 p.m., Monday through Friday, with occasional evening, weekend, and non-regular hours potentially required. Compensation is Grade 6N, $25.60–$28.80 per hour.

Requirements

Associate degree in business, finance, or a related field.
Ability to understand, accurately explain, and apply Ohio law, STRS Ohio Retirement Board rules, administrative guidelines, and employer reporting requirements.
Excellent mathematical and analytical skills; ability to gather and interpret data and find solutions to problems.
Ability to work with and preserve confidential information.
Excellent oral and written communication and relationship skills.
Interpersonal skills to deal effectively and courteously with internal and external contacts.
Ability to work independently and in a team environment while meeting deadlines with minimal direct supervision.
Excellent organizational skills and a high degree of accuracy and attention to detail.
Proven ability to operate Microsoft Office programs and standard office equipment.
Valid Ohio driver’s license and safe driving record.
Excellent attendance and punctuality, and ability to maintain a flexible work schedule to meet business needs.
Applicants must be authorized to work in the United States without visa sponsorship; the position is not eligible for visa sponsorship.
Final candidates tentatively selected for employment must undergo urinalysis drug screening before appointment; the final candidate is subject to a criminal background check.

Nice To Haves

Bachelor’s degree in business, finance, or a related field.
One to three years of relevant work experience.

Responsibilities

Serve as the primary telephone contact for Employer Reporting and answer employer questions about membership, compensation, reemployed retirees, service credit, reporting procedures, and other STRS Ohio topics.
Build and maintain relationships and ongoing communication with assigned reporting employers; research and resolve reporting, invoice, service-credit, and member-account issues.
Process deposit and service reports, calculate final average salary, review applicable limitations, and complete necessary member-account adjustments.
Reconcile annual reporting with payroll reporting and resolve discrepancies to ensure accurate member-account balances.
Correct member identifying information, research Social Security number changes, and obtain and maintain supporting documentation.
Enter and process reemployment notices; identify and follow up on two-month and other employment violations involving reemployed retirees; prepare contribution-penalty documentation.
Manage the Employer Direct Debit process and perform assigned reporting, reconciliation, and account-maintenance activities.
Assist in reviewing and updating employer website content to reflect current Ohio Revised Code provisions, Administrative Code rules, and STRS Ohio requirements.
Support employer presentations and webinars, provide in-house and field assistance with reporting questions and problems, and serve as backup as needed.
Prepare and distribute letters, memoranda, reports, and other documents; maintain employer files and records.
Coordinate, develop, or participate in team-wide projects and provide assistance or coverage in other Employer Reporting or Finance areas as needed.