PRODUCTION TRAINING SPECIALIST
About The Position
The Production Training Specialist is responsible for new branch production education training. This role involves performing Origination (LO, LOA, Processor) training across multiple channels (live, web-based, recorded), sourcing and/or developing content in collaboration with Production, Operations, Compliance, and Cap Markets to ensure consistency in training and messaging within Origination Training. The specialist will also participate in the evaluation of current training methods and collateral available at APM and identify gaps and additional training needs to support Origination training.
Requirements
- High School Diploma or Equivalent
- Minimum of 2 years’ experience of Encompass LOS
- Demonstrated experience in training, branch customer service or other related role where communications skills have been demonstrated
- Ability to read and interpret documents and writes routine correspondence.
- Ability to speak effectively with customers/vendors or other employees.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situation.
- Sound working knowledge of computer and office software operations and systems.
- Extensive knowledge of Encompass.
- Regularly required to sit, use hands to finger, handle, or feel and talk or hear.
- Occasionally required to walk and stoop.
Nice To Haves
- Minimum of 2 years’ experience as LOA, Processor and/or Loan Origination, preferred
Responsibilities
- Perform Origination (LO, LOA, Processor) training across multiple channels (live, web-based, recorded)
- Source and/or develop content working with Production, Operations, Compliance and Cap Markets to ensure consistency in training/messaging within Origination Training
- Participate in the evaluation of current training methods and collateral available at APM
- Identify gaps and additional training needs to support Origination training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
