Production Systems Prof.

Konica Minolta Business Solutions, U.S.A., Inc.•Peoria, IL

3d•Onsite

About The Position

Konica Minolta is hiring a Production Systems Professional to provide on-site maintenance, diagnostics, repairs, and customer assistance for Konica Minolta production and office equipment, as well as non-Konica Minolta printers. The role also covers equipment installation and de-installation, printing and scanning network troubleshooting on Windows and Mac OS, driver installation, file cloning, address-book transfers, and firmware upgrades. The position involves daily local travel to customer sites, managing territory workload, communicating with customers and management, and occasionally traveling outside the local area for training. The professional completes product training and services equipment effectively, seeks assistance when needed, tracks technical and productivity progress, and follows call-handling procedures and internal productivity measures. Duties include maintaining accurate territory truck inventory, training customers in basic printing, scanning, and copying, submitting weekly timesheets and expense reports, and providing sales support when required. The role also includes remote technical support and assisting with equipment deployment guides.

Requirements

Electrical and mechanical aptitude.
Familiarity with printing from common business applications and graphics programs.
Knowledge of Microsoft peer-to-peer operating systems and the client side of Mac OS server environments.
Excellent time-management skills and ability to prioritize activities and schedules effectively.
Professional appearance and demeanor.
Excellent verbal and written communication skills.
Ability to work well with others as part of a team.
Understanding of territory parts budgets and inventory control.
Basic knowledge of Microsoft Word and Excel.
High school diploma or GED.
At least 4 years of experience related to technical work or repair of business equipment.
N+ certification or equivalent.
Pass background, security, and drug tests.
Reliable transportation and a valid driver's license; the position requires use of a personal car.
Ability to lift up to 50 pounds.

Nice To Haves

Technical school training.
Additional IT certifications or training.
For internal applicants: Konica Minolta certifications in Outward Associate, Outward Professional, Outward Expert - Office Solutions, Outward Expert - Network, Outward Expert - Color, and KMBS Controller (Emperon) Classroom.

Responsibilities

Perform on-site maintenance, diagnostics, repairs, and customer call assistance for assigned Konica Minolta production and office equipment and non-Konica Minolta printers.
Install and de-install equipment; configure and troubleshoot printing and scanning network issues on Windows and Mac OS; load print drivers; clone files; transfer address books; and perform firmware upgrades.
Travel locally each day to customer sites, manage territory workload, and maintain strong customer communication and satisfaction.
Occasionally travel outside the local area for training.
Communicate customer or field issues to management.
Complete training classes and service assigned products effectively, requesting assistance when necessary.
Follow call-handling procedures and maintain the required productivity measures.
Demonstrate progress in technical abilities, troubleshooting, and productivity.
Use company-issued technology and service resources, including laptops and cell phones, to access parts books, service manuals, bulletins, and other technical literature.
Maintain accurate truck inventory for the assigned territory.
Train customers on basic printing, scanning, and copying functions.
Complete weekly timesheets and expense reports accurately and on time.
Provide sales support as needed, including advising sales teams about problem accounts and service leads.
Provide remote technical support using remote access software.
Assist in creating equipment deployment guides.