Production Systems Prof.

Konica Minolta Business Solutions, U.S.A., Inc.•Indianapolis, IN

3d•Onsite

About The Position

Konica Minolta is hiring a Production Systems Professional to provide on-site technical service and support for production systems, color production equipment, multifunction devices, and printers from Konica Minolta and other manufacturers. The role serves customers at multiple local sites, manages territory service demands, and supports customer satisfaction through clear communication and reliable technical work. The position also includes equipment installation and removal, network configuration and troubleshooting for printing and scanning, remote technical support, customer instruction, inventory management, documentation, and sales support. The employee uses company-issued technology and service resources, completes required training and internal metrics, and travels occasionally outside the local area for training.

Requirements

Electrical and mechanical aptitude.
Familiarity with printing from common business applications and graphics programs.
Knowledge of Microsoft OS peer-to-peer environments and the client side of Mac OS server environments.
Excellent time-management skills and ability to prioritize activities and schedules effectively.
Professional appearance and demeanor.
Excellent verbal and written communication skills.
Ability to work well with others as part of a team.
Basic knowledge of Word and Excel.
High school diploma or GED required.
At least 4 years of experience related to technical service or repair of business equipment.
N+ certification or equivalent.
Pass a background check, security test, and drug test.
Use of a personal car; reliable transportation and a valid driver's license are required.
Ability to lift up to 50 pounds.
For internal applicants: Konica Minolta certifications in Outward Associate, Outward Professional, Outward Expert - Office Solutions, Outward Expert - Network, Outward Expert - Color, KMBS Controller (Emperon), and Classroom.

Nice To Haves

Technical school training preferred.
Additional IT certifications or training are a plus.

Responsibilities

Perform on-site maintenance, diagnostics, repairs, and customer call assistance for assigned Konica Minolta production, color production, MFP, and printer equipment, as well as non-Konica Minolta printers.
Install and de-install equipment; configure and troubleshoot printing and scanning network issues on Windows and Mac OS; load print drivers; clone files; transfer address books; and perform firmware upgrades.
Travel locally each day to customer sites, manage territory work volume, and maintain customer communication and satisfaction.
Occasionally travel outside the local area for training.
Communicate customer or field issues to management.
Complete training classes and service products effectively, requesting assistance when necessary to meet customer demands.
Follow call-handling procedures and meet minimum productivity measures under the company’s internal core metrics program.
Demonstrate measurable progress in technical abilities, troubleshooting techniques, and productivity.
Use company-issued technology, including laptops and cell phones, and service literature such as parts books, service manuals, and bulletins.
Maintain accurate ASL truck inventory for the assigned territory and understand territory parts budgets and inventory control.
Train customers on basic printing, scanning, and copying functions.
Complete weekly timesheets and expense reports accurately and on time.
Provide sales support as needed, including advising sales staff about problem accounts and service leads.
Assist in creating equipment deployment guides.
Provide remote technical support using remote access software.