Production Support Specialist

Array•Houston, TX

7d•$15 - $25

About The Position

The Production Specialist performs a full range of production functions within Array's legal services operations, including document processing, quality control, and delivery. This role operates with a higher degree of independence than entry-level production staff, handling a broader variety of order types and contributing to the quality and efficiency of the production team.

Requirements

1-2 years of experience in production, records processing, or a related legal services operations role.
Proficient in Adobe Acrobat and Microsoft Office; experience with Array's internal software preferred.
Strong attention to detail and ability to maintain accuracy in a high-volume environment.
Familiarity with legal records and subpoena processes preferred.
Ability to work independently and manage daily production targets.
Good written communication skills for internal coordination.

Nice To Haves

Experience with Array's internal software preferred.
Familiarity with legal records and subpoena processes preferred.

Responsibilities

Perform quality control of incoming records, confirming accurate intake and verifying document completeness and integrity.
Prepare records for processing by organizing files, correcting document flow, and adding required placeholders.
Process records and conduct secondary QC using Array's internal production software.
Deliver records to clients via Array's online repository and other delivery methods including radiology and native file formats.
Handle a variety of order types including standard, rush, and specialty productions with accuracy and timeliness.
Identify and escalate quality issues, delivery complications, or workflow questions to the team lead or manager.
Maintain accurate documentation in DAS throughout the production workflow.