Production Support Specialist II

Staples Inc. • Framingham, MA

1d

About The Position

The Production Support Specialist II supports and improves production functionality, equipment performance, operational processes, and service delivery across Staples' Print & Marketing Services network. The role supports production technology deployments, workflow improvements, equipment testing, data management, and pilot programs that promote growth, efficiency, and customer satisfaction.

The specialist works independently and with cross-functional teams—including Store Operations, Information Technology, vendors, suppliers, and Print & Marketing leadership—to identify opportunities, resolve challenges, and implement solutions that improve production capabilities. The role calls for analytical and project-management skills, technical aptitude, and a focus on process improvement and operational excellence.

Requirements

• Bachelor's degree or equivalent combination of education and related work experience.
• Minimum of three years of related professional experience.
• Strong computer proficiency, including Microsoft Office applications.
• Experience working independently with minimal supervision while managing projects and timelines.
• Ability to lead and influence cross-functional teams to achieve business objectives.
• Strong verbal, written, and interpersonal communication skills.
• Ability to investigate, troubleshoot, and resolve operational or technical issues.
• Strong time-management and organizational skills.
• Results-oriented approach focused on quality and continuous improvement.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Technical aptitude and comfort working with production systems, software, and equipment.
• Customer-focused mindset and commitment to supporting store associates and customers.

Nice To Haves

• Degree in Print Science, Project Management, Operations Management, or a related discipline.
• Experience within digital print, production operations, or print services environments.
• Knowledge of print production workflows and operational processes.
• Experience supporting hardware and software testing, deployments, and upgrade initiatives.
• Background in process improvement, operational optimization, or project implementation.
• Experience working with vendors, suppliers, and cross-functional business teams.

Responsibilities

• Partner with Print & Marketing Services and Store Operations teams to support production equipment, supplies, service programs, and pilot initiatives.
• Develop field communications, training materials, instructions, and reference documentation for new programs and operational changes.
• Analyze pilot and operational results and provide recommendations to leadership.
• Manage testing and release processes for production equipment, software, and media across multiple vendor partners.
• Coordinate hardware and software deployment planning, testing, user acceptance testing, and rollout activities.
• Research and implement equipment, supply, and service solutions that improve operational efficiency, reduce costs, and support sales growth.
• Collaborate with vendors to streamline equipment configuration, software deployment, and support processes.
• Maintain production laboratory environments used to test hardware and software before pilot and enterprise-wide deployment.
• Maintain and audit production item master data, service catalogs, product bill-of-materials data, and related cost information.
• Identify workflow gaps and help develop solutions that improve production processes and service delivery.
• Provide reporting, analysis, and project updates to stakeholders across the organization.

Benefits

• Bonus plan.
• Paid time off, including one floating holiday each year.
• Flexible work arrangements, including flexible work hours.
• 401(k) plan with company match.
• Medical, dental, vision, life, and disability insurance, with additional optional benefits.
• Associate store discount and other discounts, including on mobile plans and movie tickets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level