Production Support Associate
About The Position
The Department of Citywide Administrative Services (DCAS) seeks a Production Support Associate for the Office of The City Record. The City Record is New York City's official journal, published each weekday except legal holidays, with legally required public notices and information about public hearings and meetings, court notices, property disposition, procurement solicitations and awards, agency rules, and personnel actions. The selected candidate will provide administrative, production, and customer support for the daily operation of The City Record. The role includes proofreading and processing notices, assisting agencies and vendors with the City Record Online system and publication processes, maintaining records, supporting subscriptions and distribution, preparing reports, and helping with archival and operational projects.
Requirements
- A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
- One year of satisfactory clerical experience.
- Keyboard familiarity and the ability to type at a minimum of 100 keystrokes (20 words) per minute.
- Only permanent employees in the civil service title of Clerical Associate or candidates reachable on the active list are eligible to apply.
Responsibilities
- Proofread the daily City Record and incoming submissions for accuracy, consistency, and compliance with publication requirements.
- Answer telephone calls and respond to inquiries from agencies, vendors, subscribers, and members of the public.
- Assist agency users with questions about the City Record Online (CROL) submission system.
- Support current and prospective vendors as they navigate City Record websites and processes.
- Respond to correspondence received through the CROL “Contact Us” portal.
- Prepare the monthly City Record Index.
- Enter and maintain records of incoming notices in the City Record tracking database.
- Assist agencies with preparing, formatting, and submitting notices for publication.
- Review, edit, and process notices as needed to ensure compliance with publication standards.
- Process subscriber requests and distribute sample issues.
- Prepare invoices, process payments, and maintain related records.
- Coordinate weekly subscriber mailing lists and distribution activities.
- Prepare monthly performance indicators and operational reports.
- Package and organize City Record issues for archival scanning and records retention.
- Perform data entry, filing, and other administrative support functions.
- Assist with special projects related to publication modernization, system enhancements, and operational improvements.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
