Technology, Production Support, Summer Analyst, New York - USA, 2027

Citi • Jersey City, NJ

3d • $80,000 - $110,000

About The Position

Citi’s Summer Technology Analyst Program provides education on the analyst role, on-the-desk training, speaker sessions, networking, and opportunities to contribute to real-world technology projects. The program begins in early June. Summer Analysts work with Citi Technology, which supports platforms used by clients around the world and develops scalable, low-latency, high-frequency enterprise systems.

As a Production Support Analyst, you will help maintain and optimize critical live production systems, ensuring their health, stability, and performance. You will troubleshoot issues of varying severity and complexity, coordinate with developers and business teams, and monitor application environments in real time. The role bridges technology and business, developing both technical skills and business knowledge across areas including Services, Markets, Banking, Functions, and Data.

The work may include incident and problem management; improving monitoring and alerting systems using tools such as ITRS Geneos and Grafana; and developing applications or scripts to automate processes. Analysts may gain experience with Linux/Unix, SQL, Oracle, PostgreSQL, Python, application servers, web technologies, networking, cloud, and Kubernetes. Depending on team placement, exposure may also include Java and Spring, front-end development, generative AI and AI agents, and data analytics tools such as Splunk, Tableau, and Adobe Analytics.

The program offers global project exposure, structured learning, networking, mentoring, and development opportunities. Analysts contribute to projects in areas such as digital banking, cybersecurity, and data-powered innovation.

Requirements

• Expected graduation between December 2027 and May 2028.
• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Management Information Systems, or another technology-related field.
• Ability to pass technical interviews involving basic algorithmic programming exercises.
• Authorized to work in the United States without employer sponsorship, now or in the future.
• Excellent communication, project management, leadership, and attention-to-detail skills, with the ability to work well in diverse teams.
• Collaborative and adaptable approach.
• Global outlook and willingness to collaborate across cultures and time zones.
• Proactive problem-solving approach and enthusiasm for innovation and challenges.

Nice To Haves

• GPA of 3.0 or better.
• Prior experience working in agile teams.
• Interest in leveraging generative AI to address business problems and create solutions.

Responsibilities

• Maintain and optimize critical live production systems to support their health, stability, and peak performance.
• Troubleshoot and resolve production issues of varying severity and complexity.
• Participate in incident and problem management throughout the issue lifecycle.
• Monitor end-to-end application environments in real time in coordination with technology partners, developers, and business teams.
• Improve monitoring and alerting capabilities using tools such as ITRS Geneos and Grafana.
• Design, develop, and implement custom applications and scripts to automate processes and improve efficiency.
• Contribute to technology projects and solutions that support Citi clients and business priorities.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including vacation, sick leave, and paid holidays.
• Eligible employees may receive discretionary and formulaic incentive and retention awards.
• Structured learning, networking, mentoring, and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern