Technology, Production Support, Full Time Analyst, Tampa - USA, 2027

Citi • Tampa, FL

3d • $80,000 - $115,000

About The Position

Citi’s two-year Full Time Technology Analyst Program begins in July with a robust training program and rotational assignments designed to build a broad skillset and help analysts explore career paths across teams. The Production Support Analyst works in a dynamic environment supporting organizations across Services, Markets, Banking, Functions, and Data.

The Production Support team maintains and optimizes critical live production systems, ensuring their health, stability, and performance. Analysts troubleshoot technical problems, support incident and problem management, and coordinate with developers, business teams, and other technology partners to monitor application environments in real time. The role combines technical expertise with business knowledge to provide production stability and a resilient technological foundation for clients.

Analysts may work with monitoring and alerting tools such as ITRS Geneos and Grafana, and develop applications and scripts to automate processes. The role offers experience with Linux/Unix, SQL, Oracle, PostgreSQL, Python, application servers, web technologies, networking, cloud, and Kubernetes. Depending on team placement, additional exposure may include Java and Spring, Pivotal Cloud Foundry, React or Angular, Apigee, TypeScript, HTML5, generative AI tools and workflows, and analytics tools such as Splunk, Tableau, and Adobe Analytics.

Program participants can expect globally scoped projects with cross-functional teams, structured learning, networking, mentoring, and development opportunities, as well as contributions to real-world technology projects in banking. The position is based in Tampa, Florida. The annual salary is listed as $80,000, with a stated primary-location full-time salary range of $80,000 to $115,000. Eligible employees may also receive incentive and retention awards and employee benefits.

Requirements

• Expected graduation between December 2026 and May 2027.
• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Management Information Systems, or another technology-related field.
• Ability to pass technical interviews that include basic algorithmic programming exercises.
• Authorization to work in the United States without employer sponsorship, now or in the future.
• Proactive problem-solving approach and enthusiasm for innovation; ability to leverage generative AI to address business problems and create solutions.
• Global outlook and willingness to collaborate across cultures and time zones.
• Excellent communication skills, project management, leadership, attention to detail, and ability to work effectively in diverse teams.
• Collaborative and adaptable approach.

Nice To Haves

• GPA of 3.0 or better is preferred.
• Prior experience working in agile teams is desirable.

Responsibilities

• Maintain and optimize critical live production systems to support system health, stability, and performance.
• Troubleshoot technical issues of varying severity and complexity and support incident and problem management throughout their lifecycle.
• Coordinate with developers, business teams, and other technology partners to monitor end-to-end application environments in real time.
• Improve monitoring and alerting capabilities using tools such as ITRS Geneos and Grafana.
• Design, develop, and implement applications and scripts to automate processes and improve efficiency.
• Help ensure production stability and provide resilient technology services to clients.
• Depending on team placement, contribute to software development, AI-enabled workflows, or data analytics projects.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation, sick leave, and paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level