Technology, Production Support, Full-Time Analyst, New York - USA, 2027

Citi • New York, NY

3d • $80,000 - $115,000

About The Position

Citi’s Full Time Technology Analyst Program is a two-year rotational program beginning in July, with a robust training program and opportunities to gain experience across multiple teams. Production Support Analysts help maintain and optimize critical live production systems, ensuring their health, stability, and performance so Citi can conduct business and serve clients. They troubleshoot technical issues of varying severity and complexity, which may affect Citi’s reputation or profits, and serve as a bridge between technology and business teams.

Analysts work in a dynamic environment supporting organizations such as Services, Markets, Banking, Functions, and Data. They monitor end-to-end application environments in real time and coordinate with technology partners, developers, and business teams to maintain production stability and resilient services. Depending on team placement, the role may include incident and problem management, improving monitoring and alerting, and creating applications or scripts to automate processes. Analysts may work with Linux/Unix, SQL, Oracle, PostgreSQL, Python, application servers, web technologies, networking, ITRS Geneos, Grafana, cloud technologies, and Kubernetes. Other potential areas include microservices, front-end development, generative AI and AI agents, and data analytics.

The program offers global project exposure, structured learning, networking, mentoring, and development opportunities. Analysts contribute to projects across banking technology, including digital banking, cybersecurity, and data-powered innovation.

Requirements

• Expected to graduate between December 2026 and May 2027.
• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Management Information Systems, or another technology-related field.
• Ability to pass technical interviews involving basic algorithmic programming exercises.
• Authorized to work in the United States without employer sponsorship, now or in the future.
• Excellent communication, project management, leadership, and attention-to-detail skills, and the ability to work effectively in diverse teams.
• Collaborative and adaptable, with a global outlook and willingness to work across cultures and time zones.
• Proactive problem-solving approach and enthusiasm for innovation and challenges, including leveraging generative AI to address business problems.

Nice To Haves

• GPA of 3.0 or better is preferred.
• Prior experience working in agile teams is desirable.
• Experience or interest in Linux/Unix, SQL, Oracle, PostgreSQL, Python, application servers, web technologies, networking, ITRS Geneos, Grafana, cloud, or Kubernetes.
• Exposure to Java, Spring Framework, Pivotal Cloud Foundry, React, Angular, Apigee, TypeScript, HTML5, generative AI tools, prompt engineering, workflow design, or data analytics tools such as Splunk, Tableau, and Adobe Analytics.

Responsibilities

• Maintain and optimize critical live production systems to ensure their health, stability, and performance.
• Troubleshoot and resolve technical issues of varying severity and complexity.
• Monitor end-to-end application environments in real time.
• Coordinate with technology partners, developers, and business teams to maintain production stability.
• Participate in incident and problem management throughout the issue lifecycle.
• Help improve monitoring and alerting systems using tools such as ITRS Geneos and Grafana.
• Design, develop, and implement applications and scripts to automate processes and improve efficiency.
• Contribute to projects that support digital banking, cybersecurity, and data-powered innovation.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including vacation, sick leave, and paid holidays.
• Eligible employees may receive discretionary and formulaic incentive and retention awards.
• Structured learning, networking, mentoring, and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level