Production Specialist

U.S. Legal Support•Los Angeles, CA

10d

About The Position

The Production Specialist works with contracted vendors to ensure legal process is served promptly and documented accurately. The role also involves receiving and copying documents or other items requested under previously served legal process, and entering work details into the company system so internal and external clients can track order status, service details, and acquisition results. The specialist coordinates and monitors vendor assignments, checks service documentation for accuracy and completeness, communicates results and issues to internal clients, maintains accurate location information in the database, reviews vendor invoices, and coordinates legal notices to attorneys of record in accordance with civil procedure rules and company guidelines. The role requires managing assigned work independently, prioritizing tasks, attention to detail, and discretion when handling confidential information.

Requirements

High school diploma or GED.
At least 1 year of relevant work experience.
Strong attention to detail and organizational skills.
Ability to handle confidential documents with discretion.
Experience dispatching drivers, agents, or service technicians to job sites, including providing time frames and special instructions and following up to confirm completion.
Computer fluency, including email, online records portals, phone calls, and messages.
Customer service experience arranging appointments or coordinating with third parties within specific appointment times or time ranges.
Ability to work unsupervised and manage assigned work according to deadlines and priorities.

Responsibilities

Assign and schedule service of legal process with approved contracted vendors using secure methods that protect subjects’ identities and personal identifiable information.
Follow up with vendors to confirm work was completed according to civil procedure rules and company guidelines, and that required documentation is complete, accurate, and submitted promptly.
Communicate order details, vendor feedback, service results, and issues to internal Customer Service and Order Entry teams so external clients receive accurate updates.
Update database information about contacted locations to support timely and effective service and procurement of requested records or items.
Review vendor invoices for accuracy and ensure payment is processed promptly.
Arrange and track service of legal notice to attorneys of record in a timely manner, following civil procedure rules and company guidelines.
Manage assigned work independently, completing tasks on time and in priority order.
Identify flaws in documents that need correction before distribution for service.