Production Services Specialist II
About The Position
The APS&E Production Services team provides end-to-end, client-facing, business-aligned infrastructure engagements, including design, planning, build, delivery operations, and data management support. This role delivers services to internal customers to support business continuity and meet or exceed service-level agreements. Responsibilities include monitoring, incident response, problem engagement during triage, service restoration, root-cause identification, and coordinating permanent fixes in accordance with agreed best practices. The position is for an experienced IT security professional with hands-on SIEM/SOAR and IAM expertise. The specialist manages, configures, and optimizes SIEM/SOAR platforms, primarily Splunk, for threat detection, automation, and incident response. The role develops detection rules, dashboards, and automation playbooks; monitors and analyzes security events; and collaborates with IT teams to strengthen security posture in a fast-paced, regulated financial technology environment. The role requires senior-level production support and troubleshooting expertise across SIEM/SOAR and IAM technologies, as well as strong knowledge of access management and entitlement technologies. The position is on-site three days per week under current bank policies and requires availability for on-call coverage and off-hours work as needed. The stated schedule is first shift, 40 hours per week.
Requirements
- At least 5 years of experience in SIEM/SOAR administration and security operations.
- At least 5 years of production support experience with expert-level knowledge of MFA technologies, Splunk, Windows OS, SQL/Oracle databases, and Unix/Linux.
- Strong hands-on knowledge of Splunk searches, dashboards, alerts, and playbooks; expert-level familiarity with Splunk queries.
- Solid understanding of cybersecurity frameworks, threat detection, and incident response.
- Knowledge of the 5 C's of cybersecurity: Change, Compliance, Cost, Continuity, and Coverage.
- Excellent knowledge of the Identity, Authentication, and Access Management (IAM) domain, including SRE and DevOps.
- Expert-level hands-on knowledge of access management and entitlement technologies.
- Expert-level Linux experience; experience with Windows OS, RedHat Linux, SQL queries, SQL/Oracle and other databases, and RedHat Linux OpenShift containers.
- Familiarity with Atlassian JIRA, Horizon platforms, GitHub, Ansible, Jenkins, ITSM Remedy, Dynatrace, PowerShell/Unix scripting, cloud environments, and CI/CD DevOps tools.
- Knowledge of the ITIL framework.
- Strong communication skills, including the ability to explain issues, impacts, and solutions clearly to varied audiences.
- Ability to collaborate effectively with team members inside and outside the group.
- Must be able to comply with bank regulatory and compliance policies.
- Must be available for on-call coverage and willing to work off hours as needed.
- Must be willing to work on-site three days per week under current bank policies.
- Strong work ethic, resilience under pressure, attention to detail, and creative problem-solving skills.
Nice To Haves
- CISSP or an equivalent information security certification.
- Experience with Tower and BladeLogic.
- Strong understanding of network technologies.
- Motivation, drive for results, and persistence in the face of significant difficulties.
Responsibilities
- Provide end-to-end infrastructure engagement, including design, planning, building, delivery operations, and data management support.
- Support business continuity and meet or exceed service-level agreements for internal customers.
- Monitor systems and respond to incidents, participate in problem triage, restore services, identify root causes, and coordinate permanent fixes.
- Manage, configure, and optimize SIEM/SOAR platforms, primarily Splunk.
- Develop detection rules, dashboards, alerts, and automation playbooks.
- Monitor and analyze security events to identify threats and reduce response times.
- Collaborate with IT teams to strengthen security posture.
- Provide senior-level production support and troubleshoot SIEM/SOAR, Splunk, and IAM technologies.
- Comply with bank regulatory and compliance policies.
- Provide on-call coverage and work off hours as needed.
Benefits
- Affordable, competitive, and flexible benefits supporting teammates’ physical, emotional, and financial wellness.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
