Production Services Specialist

Nomura Holdings, inc.•New York, NY

9d•$125,000 - $150,000

About The Position

The Production Services Specialist is part of Nomura’s Technology department and the Production Services team, which provides local and global technical support for Nomura’s trading environment. The role provides customer service, technical and operational support to internal and external clients, helping ensure high availability, performance, and reliability of the trading environment. The successful candidate works independently and collaboratively, exercises strong attention to detail, and responds effectively in a pressured, results-oriented environment. Weekend and bank holiday coverage is required from time to time. The position supports real-time trading platforms and low-latency, high-frequency co-located environments, with a focus on FIX-to-native and native-to-native solutions. It includes incident response, exchange connectivity implementation and support, monitoring, change management, troubleshooting, and maintaining operational documentation.

Requirements

Ability to work well under pressure with a strong sense of urgency and excellent teamwork skills.
Strong written and verbal communication skills, including the ability to bridge technology and front-office teams.
Understanding of common institutional trading practices, particularly connectivity and electronic trading.
Exposure to OMS and EMS platforms.
Strong understanding of the Americas securities markets and structure, order lifecycle, FIX protocol, and market data.
Technically sound experience in Unix environments.
Good understanding of networking principles.
At least 2 years of relevant experience.

Nice To Haves

Proficiency in scripting and automation, preferably Shell and Python.
Familiarity with monitoring tools such as Grafana, Prometheus, and Elastic.

Responsibilities

Monitor and support Nomura’s real-time trading environment, including DMA, crossing, low-latency solutions, algorithmic trading, and smart order routing platforms.
Support low-latency, high-frequency co-located trading environments, focusing on FIX-to-native and native-to-native solutions.
Perform daily health checks on critical systems and check automation and configurations for real-time monitoring solutions.
Respond rapidly to incidents affecting production trading systems and resolve them.
Coordinate between clients, front-office teams, and development teams to facilitate effective escalation and resolution.
Act as a production change gatekeeper by managing and deploying configuration and software-release changes.
Analyze logs and monitoring tools to identify and resolve system issues.
Maintain and develop documentation, including runbooks, troubleshooting guides, and system configurations.
Implement and provide in-depth support for exchange connectivity, including bringing up new gateways, connections, and market-data feeds and protocols.