Production Print Sales Engineer

Toshiba America Business Solutions Careers•Rochester, NY

18d

About The Position

Toshiba America Business Solutions is seeking a Production Print Sales Engineer in Rochester, New York. The position provides pre- and post-sales technical expertise for production print hardware, Fiery digital front ends (DFEs), workflow software, and related technical solutions. Working with sales, service teams, clients, and manufacturer partners, the engineer identifies business and technical requirements, develops and demonstrates solutions, supports installations, provides training, and promotes client adoption. The role also serves as a technical expert, resolves inquiries and problems, maintains client relationships, and identifies opportunities for additional hardware, software, and workflow solutions. The position requires client-facing technical expertise in production print workflows, Fiery tools, color management, variable data printing, job automation, and workflow optimization. The engineer may work with print operators, production managers, IT professionals, sales teams, and executive decision-makers, both independently and as part of a team.

Requirements

Bachelor's degree or equivalent.
A minimum of 3+ years of production print, digital print, workflow consulting, solutions engineering, development of business requirements, technical support, or related experience is preferred.
Experience with Fiery technology and production print workflows.
Knowledge of Fiery Command WorkStation, Fiery JobFlow, Impose, JobMaster, Compose, and Fiery Central.
Knowledge of workflow automation and implementation tools, digital print production, color management, workflow optimization, and production finishing.
Client-facing and consultative skills combined with strong technical knowledge.
Comfort working with print operators, production managers, IT professionals, sales teams, and executive decision-makers.
Ability to work autonomously or in teams while demonstrating strong time management skills.
Valid driver's license.

Nice To Haves

Demonstrated experience with one or more OEM platforms, such as Xerox FreeFlow Core, FreeFlow Vision/Vision Connect, or XMPie; Ricoh TotalFlow Production Manager, RICOH ProcessDirector, or TotalFlow Prep; Canon PRISMAsync, PRISMAprepare, PRISMAproduction, or PRISMAdirect; Konica Minolta AccurioPro Flux, AccurioPro Print Manager, or AccurioPro Hot Folder; Kodak PRINERGY Workflow; Heidelberg Prinect; HP Indigo HP PrintOS Production Pro or HP SmartStream products; or Fujifilm XMF Workflow or Revoria Flow.

Responsibilities

Partner with sales to identify client requirements and workflow challenges.
Conduct client discovery, workflow assessments, demonstrations, and technical presentations.
Participate in business reviews and workflow consultations to support sales of production print products and solutions.
Assess business and technical requirements and recommend production print hardware, software, workflow, finishing, and automation solutions.
Provide expertise in Fiery Command WorkStation, color management, variable data printing, and job automation.
Review and validate deliverables as appropriate.
Develop demonstrations and carry out installations, configuration, onboarding, client training, and proof-of-concept activities.
Assist with RFPs, showroom demonstrations, client events, and technical documentation.
Coordinate technical issues with internal service teams and manufacturer partners.
Maintain client relationships and identify opportunities for additional hardware, software, and workflow solutions.
Serve as a technical expert and respond to and resolve technical inquiries or problems.
Establish relationships with third-party vendors and work with them to resolve specialized issues.
Maintain accurate CRM records and document customer requirements, workflows, and solution recommendations.
Generate assessment reporting and analysis as needed.