Production Print Sales Engineer

Toshiba Business•Town of Henrietta, NY

18d•$70,000 - $91,000

About The Position

Toshiba America Business Solutions is hiring a Production Print Sales Engineer in Rochester, New York. The role provides pre- and post-sales technical expertise for production print hardware, Fiery digital front ends, workflow software, and related technical solutions. Working closely with sales, service teams, clients, and manufacturer partners, the engineer identifies business and technical requirements, develops and demonstrates solutions, supports installations, provides training, and improves client adoption. The position also maintains client relationships and serves as a technical expert on production print products and workflows.

Requirements

Bachelor's degree or equivalent.
A valid driver's license.
Client-facing and consultative skills combined with strong technical knowledge.
Comfort working with print operators, production managers, IT professionals, sales teams, and executive decision-makers.
Ability to work autonomously or as part of a team, with strong time-management skills.

Nice To Haves

A minimum of 3+ years of experience in production print, digital print, workflow consulting, solutions engineering, business-requirements development, technical support, or a related area is preferred.
Experience with Fiery technology and production print workflows, including Fiery Command WorkStation, Fiery JobFlow, Impose, JobMaster, Compose, and Fiery Central.
Knowledge of workflow automation and solutions implementation tools, digital print production, color management, workflow optimization, and production finishing.
Demonstrated experience with one or more OEM platforms: Xerox FreeFlow Core, FreeFlow Vision/Vision Connect, or XMPie; Ricoh TotalFlow Production Manager, RICOH ProcessDirector, or TotalFlow Prep; Canon PRISMAsync, PRISMAprepare, PRISMAproduction, or PRISMAdirect; Konica Minolta AccurioPro Flux, AccurioPro Print Manager, or AccurioPro Hot Folder; Kodak PRINERGY Workflow; Heidelberg Prinect; HP Indigo HP PrintOS Production Pro or HP SmartStream products; or Fujifilm XMF Workflow or Revoria Flow.

Responsibilities

Partner with sales to identify client requirements and workflow challenges.
Conduct client discovery, workflow assessments, demonstrations, and technical presentations; participate in business reviews and workflow consultations to support the sale of production print products and solutions.
Assess client business and technical requirements and recommend production print hardware, software, workflow, finishing, and automation solutions aligned with client needs.
Provide expertise in Fiery Command WorkStation, color management, variable data printing, and job automation; review and validate deliverables as appropriate.
Develop demonstrations and execute installations, configuration, onboarding, client training, and proof-of-concept activities.
Assist with RFPs, showroom demonstrations, client events, and technical documentation.
Coordinate technical issues with internal service teams and manufacturer partners.
Maintain client relationships and identify opportunities for additional hardware, software, and workflow solutions.
Respond to and resolve technical inquiries and problems, provide comprehensive solutions, and partner with third-party vendors to resolve specialized issues.
Maintain accurate CRM records documenting customer requirements, workflows, and solution recommendations; generate related assessment reporting and analysis as needed.

Benefits

Medical, dental, and vision coverage.
401(k) plan with match.
Company-provided life insurance.
Employee Assistance Programs.
Pre-tax spending accounts.
Pet insurance.
Employee discounts.
Generous paid holidays, vacation, sick/personal business days, and volunteer days.
Opportunities for career growth within a global technology organization.
Car and phone allowances.
Commission, manufacturer incentives, and bonus potential.