Production Operations Support Technician / Computer Operator

PFG | Performance Good Group

7d•$19 - $27•Onsite

About The Position

The IT Production Operations Support Technician is a professional-level position responsible for data processing operations at Core-Mark distribution centers and for supporting, monitoring, and maintaining technology solutions at facilities across the United States and Canada. This full-time, permanent role provides IT operational workflow services, including preliminary troubleshooting and problem resolution, in support of 24x7 operations. The position is based at 4007 N. Industrial Park 1st St., Spokane Valley, WA 99216, and is not remote. Compensation is $19–$27 per hour, depending on experience. The role is part of a collaborative IT team spread across the United States and Canada. Core-Mark describes opportunities for personal and career growth, internal promotion, and frequent training. The position may require occasional alternate shifts for training and infrequent after-hours support in crisis situations that require local presence.

Requirements

At least 2 years of experience as a computer operator, technical support professional, or call center analyst.
Proficiency with Microsoft Office applications.
Familiarity with local and remote end-user support.
Knowledge of IT ticket handling systems.
Ability to learn and take ownership of unfamiliar technology solutions.
Understanding of problem-resolution methodologies and root-cause analysis.
Understanding of crisis escalation protocols.
Strong written and verbal communication skills.
Flexibility to occasionally work alternate shifts for training purposes.
Availability for infrequent after-hours support in crisis situations requiring local presence.

Nice To Haves

At least 3 years of experience as a computer operator, technical support professional, or call center analyst.
Post-secondary diploma or degree in computer/networking systems, a related field of study, or equivalent experience.
Familiarity with IBM iSeries systems.
Familiarity with Atlassian Jira.
Availability for potential travel.

Responsibilities

Perform regular daily tasks critical to the workflow of multiple Core-Mark facilities using an internally developed WMS application.
Support internal Core-Mark technology solutions, including Windows- and Linux-based applications.
Provide hands-on and remote hardware support for printers, PCs, mobile barcode scanners, network equipment, and thin client terminals.
Interface with third-party support vendors, such as telecom companies and contracted maintenance providers.
Collaborate with other support teams in the IT organization.
Work with business stakeholders to resolve problems and develop solutions.
Contribute to company and IT department tasks, projects, training opportunities, and other initiatives.
Perform other related duties as assigned.