Production Coordinator for Floor Coverings International

Floor Coverings International•Hutto, TX

13d

About The Position

Floor Coverings International of Northeast Austin is hiring a Production Manager to oversee flooring projects from sales handoff through installation, final payment, and customer follow-up. The role coordinates customers, installers, materials, schedules, and budgets to deliver quality work and a positive customer experience. The franchise is locally owned and backed by a national brand, bringing flooring samples and personalized service directly to customers’ homes. The position is based in Hutto, Texas, with local travel to customer homes. It is full-time and reports to the Franchise Owner. Compensation is listed as $60,000–$80,000, depending on experience and local connections.

Requirements

Experience coordinating projects, crews, or field operations in flooring, construction, remodeling, or a related home-service business.
Strong organization and follow-through across multiple projects.
Clear communication and practical problem-solving skills.
Ability to manage customer concerns and installer relationships professionally.
Comfort reviewing scopes, tracking costs, and using scheduling software, email, and basic spreadsheets.
Ability to work independently and recognize when an issue requires owner approval.
Valid driver’s license and ability to meet company vehicle insurance requirements.

Nice To Haves

Two or more years of relevant experience.
Flooring installation knowledge.
Experience with subcontractors and job costing.

Responsibilities

Review sold projects with the sales team to confirm scope, materials, labor budgets, timelines, and customer expectations.
Conduct site visits as needed and coordinate verification of installation requirements, including subfloor preparation, moisture testing, and acclimation.
Order materials, track deliveries, and resolve shortages or damage.
Schedule installations according to customer needs, material availability, site readiness, and crew capacity.
Serve as the customer’s primary contact throughout installation.
Explain preparation requirements, schedules, and what customers can expect.
Provide daily updates during active installations and communicate changes promptly.
Address customer concerns professionally and follow through on solutions.
Obtain written approvals for scope and price changes before additional work begins.
Confirm each crew’s scope, compensation, schedule, and quality expectations before work starts.
Visit jobs to monitor progress, workmanship, property protection, and cleanliness.
Coordinate corrective work and hold installation partners accountable for agreed results.
Build a dependable installer network based on quality, reliability, professionalism, and fair pricing.
Track project costs against budgets and flag potential overruns early.
Maintain accurate schedules, notes, photos, change orders, and invoices.
Coordinate returns, credits, and material claims.
Conduct final walkthroughs, resolve remaining work, and collect payment according to customer agreements.
Complete timely job-cost reviews and post-installation follow-up.
Review project performance and open issues with the owner weekly.