Production Manager - FT

Goodwill of the Olympics & Rainier Region•Pomona, WA

12d

About The Position

The Production Manager oversees centralized production operations supporting three Goodwill retail store locations. The role manages production staff and operations while actively participating in sorting, processing, material handling, inventory movement, and quality control. It supports the success and profitability of multiple stores by optimizing pricing, improving production efficiency, and controlling operating expenses. This highly active, hands-on leadership position oversees daily production activities and partners with Store Managers, Retail Directors, and other departments to maintain efficient workflows, productivity, safety, and quality standards. The manager supervises Production Workers who prepare donated goods for sale according to established quality, pricing, and production standards. The role includes supervisory responsibilities under organizational policies and applicable laws. Employees must be able to perform essential functions with or without reasonable accommodation. The work environment typically has a moderate noise level.

Requirements

High school diploma.
Three years of experience in a production environment.
Exceptional analytical, judgment, decision-making, and communication skills.
Strong coaching, leadership, and interpersonal skills, including the ability to build understanding and consensus.
Ability to read and interpret data and metrics; write clearly and tactfully; and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic, calculate percentages and averages, apply basic algebra to spreadsheets, and create and manage a departmental budget.
Knowledge of Microsoft Office products, specifically Word, Excel, and PowerPoint.
Comprehensive understanding of thrift retail production and donated-goods inventory management.
Washington State driver’s license required.
Self-motivated, resourceful, creative, and high-integrity approach; problem-solving ability; positive attitude; and ability to build effective working relationships.
Regularly required to sit, talk, hear, type, stand, walk, and reach with hands and arms; occasionally lift and/or move up to 50 pounds; close vision required.

Nice To Haves

Supervisory or management experience in a fast-paced environment is highly preferred.

Responsibilities

Partner with store leadership to monitor performance against budget targets, identify growth opportunities, and implement strategies supporting financial goals.
Support store budget attainment through strategic pricing, production efficiency improvements, and operational cost management.
Establish production quality-control systems and continually improve product and process quality.
Receive and prepare donated merchandise for delivery to retail stores.
Maintain a clean and safe work environment.
Implement quality initiatives and ensure quality tracking and performance.
Troubleshoot problems and resolve issues that arise in daily operations.
Monitor quality standards and employee performance, communicating with the team daily.
Develop reports related to process improvements, production tracking, and cost reviews.
Monitor quotas, metrics, and key performance indicators daily, weekly, and monthly.
Adjust labor and determine optimal workflows to achieve objectives.
Communicate frequently with retail and other departments to respond efficiently to changing needs.
Ensure ongoing safety and other staff training, and monitor compliance.
Manage and supervise Production Workers who transform donated goods into saleable merchandise according to quality, pricing, and production standards.

Benefits

Medical, vision, and dental insurance, with Goodwill paying a portion of the employee premium.
Optional dependent coverage at the employee’s expense.
Accident and life insurance options.
401(k) retirement plan.
Vacation: 80 hours annually for employees with 1–4 years of service.
10 paid holidays annually.
Eight days of prorated sick leave annually.
Access to childcare benefits through Upwards.
Parental leave covered by sick or vacation hours.
Merchandise discounts for all employees.
Career growth opportunities and promotion from within.