Production Manager - FT

Goodwill of the Olympics and Rainier Region•Selah, WA

12d

About The Position

The Production Manager oversees centralized production operations serving three Goodwill retail store locations. The role manages production staff and daily operations while actively participating in sorting, processing, material handling, inventory movement, and quality control for donated goods. The manager prepares merchandise for distribution and sale, supports store profitability and budget attainment through pricing decisions, production efficiency, and expense control, and partners with Store Managers and Retail Directors to maintain effective workflows, safety, and quality standards. This is a highly active, hands-on leadership position. The role supervises Production Workers who turn donated goods into saleable merchandise according to established quality, pricing, and production standards. The position requires a high school diploma and three years of experience in a production environment. Supervisory or management experience in a fast-paced environment is highly preferred. A Washington State Driver’s License is required. The employee regularly sits, talks, hears, types, stands, walks, and reaches with hands and arms, and occasionally lifts or moves up to 50 pounds. Close vision is required. The work environment generally has a moderate noise level. Employees must be able to perform essential functions with or without reasonable accommodation.

Requirements

High school diploma.
Three years of experience in a production environment.
Exceptional analytical, judgment, decision-making, and communication skills.
Superior coaching, leadership, and interpersonal skills, including the ability to build understanding and consensus.
Ability to read and interpret data and metrics; write clearly and tactfully; and speak effectively to groups of customers or employees.
Ability to calculate basic figures, percentages, and averages and apply basic algebra when working with spreadsheets.
Ability to create and manage a departmental budget.
Knowledge of Microsoft Office products, specifically Word, Excel, and PowerPoint.
Comprehensive understanding of thrift retail production and donated-goods inventory management.
Washington State Driver’s License.
Self-motivated, resourceful, creative, and high-integrity approach; problem-solving ability; positive attitude; and ability to build effective working relationships.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to occasionally lift and/or move up to 50 pounds.

Nice To Haves

Supervisory or management experience in a fast-paced environment is highly preferred.

Responsibilities

Partner with store leadership to monitor performance against budget targets, identify growth opportunities, and implement strategies supporting financial goals.
Support store financial goals through strategic pricing, production efficiency improvements, and management of operational costs.
Establish production quality-control systems and ensure ongoing improvement of product and process quality.
Receive and prepare donated merchandise for delivery to retail stores.
Maintain a clean and safe work environment.
Implement and manage quality initiatives, tracking quality and performance.
Troubleshoot daily problems and work to resolve operational issues.
Monitor quality standards and employee performance, communicating with the team daily.
Develop reports related to process improvements, production tracking, and cost reviews.
Monitor quotas, metrics, and key performance indicators daily, weekly, and monthly.
Adjust labor and determine optimal workflows to achieve objectives.
Communicate with retail and other departments to respond efficiently to changing needs.
Provide ongoing safety and other staff training and monitor compliance.
Manage and supervise Production Workers who process donated goods into saleable merchandise.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.

Benefits

Medical, vision, and dental insurance coverage for employees, with a portion of the employee premium paid by Goodwill; dependent coverage is available at the employee’s expense.
Accident and life insurance options.
401(k) retirement plan.
Vacation: 80 hours annually for employees with 1–4 years of service.
10 paid holidays annually.
Eight days of prorated sick leave annually.
Access to childcare benefits through Upwards.
Parental leave covered by sick or vacation hours.
Merchandise discounts for all employees.
Career growth opportunities, including promotion from within.