Production Field Service Technician - Detroit MI

Applied Innovation • Southfield, MI

5d • Onsite

About The Position

Applied Innovation is seeking a dependable, motivated, and customer-focused Production Field Service Technician to join our team and support customers throughout the Detroit Metropolitan area. This is an excellent opportunity for a hands-on problem solver who enjoys working with technology, troubleshooting complex printing equipment, and delivering exceptional customer service. Previous field service technician or technical experience is highly preferred, but specific production equipment experience is not required. Training will be provided for the right candidate. This is a Monday to Friday 8 AM - 5 PM role. As a Production Field Service Technician, you will be responsible for maintaining and repairing high-speed production equipment while building strong relationships with our customers. You will serve as a key representative of Applied Innovation in the field and play an important role in ensuring our customers' equipment operates efficiently.

Requirements

• Strong troubleshooting and problem-solving skills.
• Excellent organizational, communication, and time management skills.
• Strong planning and prioritization abilities.
• Ability to work independently while also collaborating effectively with a team.
• Strong customer service skills and a professional demeanor.
• Ability to safely move, and handle equipment and parts as required.
• Valid driver's license and a good driving record including no DUI’s in the past 5 years.
• High school diploma or equivalent
• Basic knowledge of print drivers and network communication is helpful.

Nice To Haves

• Additional technical education or training is a plus.
• Previous field service or technical experience is highly preferred.
• Canon and/or Ricoh factory certifications are preferred but not required.

Responsibilities

• Repair, maintain, troubleshoot, and service high-speed production equipment and related accessories.
• Manage an assigned territory and provide a high level of service, responsiveness, and professionalism to customers.
• Diagnose equipment issues and identify effective solutions in a timely manner.
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met.
• Maintain accurate inventory of parts, supplies, and tools.
• Complete service documentation and maintain accurate records of work performed.
• Communicate effectively with customers regarding equipment issues, repairs, and recommended solutions.
• Represent Applied Innovation professionally in every customer interaction, you are the face of our company in the field.
• Operate a company vehicle safely, responsibly, and courteously.
• Understanding and alignment with the organization’s core values.
• Other duties as assigned.

Benefits

• Company vehicle, gas card, and all tools and equipment needed to perform the job.
• Medical, dental, and life insurance on your 31st day of employment.
• Short-term disability.
• Paid vacation and holidays.
• Paid volunteer time.
• 401(k) retirement plan with company match program.
• Opportunities for professional growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED