Production Coordinator

Modern Exteriors•Wilmington, DE

6d•Onsite

About The Position

Modern Exteriors is seeking a highly organized, detail-oriented Production Coordinator to support the daily operations of its production department. The role coordinates projects from the point of sale through the start of installation, ensuring materials, scheduling, permits, and customer communication are handled efficiently. The coordinator helps keep projects moving through the production pipeline while maintaining accurate records and providing homeowners with a professional customer experience. The position works with sales, production, administrative teams, customers, installation crews, and vendors. It involves managing multiple priorities in a fast-paced, team-oriented environment and taking ownership of project coordination, scheduling, CRM administration, and operational follow-through.

Requirements

Proficiency in Microsoft Excel and Google Sheets.
Ability to navigate and manage projects within JobNimbus CRM.
Strong organizational skills and attention to detail.
Excellent customer service and communication skills.
Ability to manage multiple projects and deadlines simultaneously.
Strong problem-solving skills and ability to work independently.
Comfort working in a fast-paced, team-oriented environment.

Nice To Haves

Previous experience in production coordination, project coordination, or operations.
Experience in roofing, construction, home improvement, or a related industry.
Familiarity with material ordering, scheduling, and vendor coordination.
Experience handling permits, HOA applications, or customer collections.

Responsibilities

Manage the transition of projects from sold status to Job in Progress.
Assist with scheduling installation crews and service appointments.
Coordinate material deliveries, dumpster orders, and labor scheduling.
Confirm installation details and timelines with customers.
Monitor project progress and identify potential scheduling delays.
Ensure projects move efficiently through the production pipeline.
Maintain accurate and up-to-date project information in JobNimbus CRM.
Track project details, scheduling updates, and important documentation.
Submit and monitor HOA approvals and permit applications.
Maintain organized records using Microsoft Excel and Google Sheets.
Communicate project updates with internal departments and leadership.
Serve as a point of contact for customers regarding installation scheduling and project details.
Confirm installation dates, expectations, and project requirements with homeowners.
Assist with scheduling cancellation-save appointments.
Support collection efforts and follow up on outstanding customer balances.
Address customer questions and coordinate solutions with appropriate departments.
Maintain professional, timely communication throughout the production process.
Help maintain efficient project timelines and reduce unnecessary delays.
Monitor project readiness to ensure materials, labor, and required approvals are coordinated.
Identify potential issues and communicate them proactively.
Collaborate with sales, production, and administrative teams to support a smooth customer experience.
Support company goals related to project completion and order-to-cash efficiency.