Production Coordinator

Aston Carter • East Aurora, NY

6d • $22 - $28 • Onsite

About The Position

The Plant Service Coordinator supports manufacturing operations at the East Aurora facility by serving as a liaison between the remote customer care team and on-site operations leadership. The role coordinates order management, analyzes delivery performance, and ensures accurate and timely information flow among Customer Service, Supply Chain, and other business functions. It supports continuous improvement in delivery performance and demand management while maintaining a customer-first mindset.

Requirements

• At least 1 year of experience in a relevant role, such as manufacturing support, customer service coordination, or operations coordination.
• Manufacturing experience in a production or operations environment.
• Customer Service experience and a strong customer-first mindset, particularly in a manufacturing context.
• Ability to understand and prioritize customer service requirements, including when the role does not involve direct customer interaction.
• Proficiency in Microsoft Excel, including VLOOKUP, pivot tables, and reporting tools for data analysis and performance tracking.
• Ability to navigate ERP systems and use operational and order data to support communication between teams.
• Strong organizational skills and ability to manage multiple orders, reports, and stakeholders simultaneously.
• High attention to detail when reviewing delivery data, order files, and performance metrics.
• Effective communication skills for coordinating across Customer Service, Supply Chain, Distribution, Finance, Sales, Marketing, and operations leadership.

Nice To Haves

• Familiarity with Oracle ERP systems; specific Oracle experience is a strong advantage.
• Experience in a coordinator-style role supporting cross-functional teams in manufacturing or operations.
• Prior planning experience or exposure to production planning processes.
• Knowledge of key account metrics and their relationship to demand management and delivery performance.
• Experience in a manufacturing environment with exposure to continuous improvement initiatives.
• Ability to interpret sales history and demand data for forecasting and planning.
• Comfort working with performance metrics and contributing to initiatives such as 80/20.
• Strong problem-solving skills, including identifying root causes of delivery issues and proposing practical solutions.

Responsibilities

• Serve as the primary plant support coordinator and liaison between the remote customer care team and on-site operations leadership.
• Manage delivery information for designated plants and products, providing accurate and timely updates to internal stakeholders.
• Review and validate original delivery requests from Customer Service to help align customer expectations with operational capabilities.
• Provide escalation support for Customer Service personnel on product delivery information issues.
• Analyze delivery requests and order files to identify trends, issues, and opportunities related to delivery performance.
• Assist with PK/RK analysis and related improvements to delivery performance metrics.
• Evaluate causes of delivery-performance detractors and recommend corrective actions.
• Identify improvement opportunities and participate in plant and business improvement initiatives, including 80/20 activities.
• Collaborate with the Commercial Team and Supply Chain on demand management for assigned plants and products.
• Track demand for top customers, including open orders, blanket orders, and open quotes, and assess alignment with production and delivery capabilities.
• Analyze top-customer sales history to monitor future demand and support proactive planning.
• Track open order activity and quotations for key customers, ensuring data accuracy and stakeholder visibility.
• Coordinate order management across Customer Service, Supply Chain, Distribution, Finance, Sales, and Marketing.
• Serve as the order management contact for demand filtering, order holds, and other order management requirements.
• Support the monthly order pull-in process to help achieve sales commitments and optimize revenue.
• Provide Customer Service management with feedback on CSR order-entry and processing errors to support training and development.
• Manage open order reports for assigned products, monitor past-due sales orders, and identify fulfillment opportunities.
• Identify and resolve open-order and delivery-performance issues to support timely, accurate fulfillment.
• Represent Customer Service as a subject matter expert in plant and continuous improvement initiatives, sharing order management and customer service insights.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions, subject to eligibility.
• Voluntary life and AD&D insurance for employees and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off/leave, including PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed