Production Coordinator

Radwell International•Willingboro Township, NJ

13d•$18 - $20•Onsite

About The Position

The Production Coordinator reviews, coordinates, and expedites repair parts within the standard production flow. The role supports quality and on-time delivery while keeping customers informed throughout the repair process by communicating revised delivery expectations through phone, email, and fax as needed. The position is full-time, hourly, and on-site at 1 Millennium Drive, Willingboro, NJ 08046. The schedule is Monday through Friday, either 8:00 a.m. to 5:00 p.m. or 10:00 a.m. to 7:00 p.m.

Requirements

Strong organizational and time-management skills.
Ability to work collaboratively in a fast-paced team environment.
General working knowledge of Microsoft Word, Excel, and Outlook.
Strong focus on department growth and process improvement.
Excellent communication skills.
Strong computer proficiency.
Ability to multitask and work at a fast pace.
Attention to detail.
Strong problem-solving abilities.
High school diploma or equivalent required.
One to three years of related experience and/or training.

Nice To Haves

Technical or industrial product knowledge.

Responsibilities

Expedite and communicate missed expected delivery dates for production statuses including Awaiting Assignment, Dispatched to Technician, Being Repaired, Awaiting Parts, Parts Research, Parts Ordered, QA Further Evaluation, and BER Evaluation.
Improve and manage customer communication processes concerning repair status and delivery expectations.
Ensure customers are provided with available options through purchasing, sales, and engineering as required.
Manage follow-up processes to confirm customer satisfaction after corrective action.
Assist with data research and fact-finding to support technician monthly performance reviews and metric tracking.
Support Repair Production Team Leaders and Technicians with inventory management related to production processes.
Perform other duties, tasks, or work as assigned.