Production Coordinator

Command Companies•Secaucus, NJ

3d•Onsite

About The Position

Command Digital is seeking a detail-oriented Production Coordinator to serve as a key liaison between clients, sales, and production teams in a fast-paced, healthcare-regulated environment. This role is responsible for managing projects from order intake through delivery, ensuring accuracy, efficiency, compliance, and high-quality output while meeting client expectations and strict service level agreements.

Requirements

Experience in print production, direct mail, or manufacturing coordination (healthcare experience preferred)
Strong project management and organizational skills in a high-volume environment
Experience with Avanti or similar MIS systems preferred
Excellent communication and client service skills
Strong attention to detail with the ability to manage multiple projects simultaneously
Problem-solving mindset with the ability to troubleshoot and resolve issues independently
Working knowledge of production workflows, scheduling, and vendor coordination

Nice To Haves

Experience working in a regulated healthcare or data-sensitive environment
Ability to prioritize effectively and meet tight deadlines
Strong collaboration skills across cross-functional teams

Responsibilities

Partner with Account Executives, clients, and production teams to define project scope, production methods, and timelines
Coordinate production schedules with internal departments and external vendors to maximize efficiency and meet deadlines
Monitor job progress, track orders, and proactively communicate status updates, including any delays, to clients and internal stakeholders
Review projects from conception through delivery to ensure they remain on schedule, within budget, and aligned with all specifications
Ensure all job requirements are complete and accurate prior to production; clarify missing or unclear information
Enter and manage job orders in Avanti , maintaining accurate and up-to-date records
Create and manage purchase orders for outsourced services, including offset printing and binding
Troubleshoot and resolve client, administrative, and production-related issues in a timely and professional manner
Provide clients with knowledgeable guidance on Command Digital’s products and services
Maintain consistent communication with Account Executives regarding project status and client interactions
Collaborate with Production and Department Managers to proactively plan and execute projects
Process billing within five (5) days of shipment, ensuring accuracy of quantities, shipping details, and documentation (BOL, charges, etc.)
Ensure strict adherence to healthcare regulations, including SLA requirements, data security, and compliance standards