About The Position

The Production Coordinator provides project execution support to client delivery teams. The role includes entering project details, managing project changes, tracking production status, and coordinating production schedules. The coordinator gathers project requirements and manages production activities on behalf of clients, working with vendors to meet delivery timetables and keeping project status information current. They enter project specifications and data into an internal procurement system, maintain customer quotes, purchase orders, and invoices, and help ensure quality and on-time delivery within budget. The role also includes client invoicing and regular milestone updates to the client service delivery team.

Requirements

  • At least 1 year of customer service or coordinator-level experience.
  • Bachelor’s degree in a related discipline or equivalent work experience.
  • Excellent written and verbal communication skills.
  • Basic proficiency with Microsoft Office software, specifically Excel.
  • Demonstrated aptitude for learning new technology for professional use.
  • Experience executing projects within tight deadlines.
  • Resilience and the ability to thrive in a shifting environment.

Responsibilities

  • Gather project requirements and manage production activities on behalf of clients.
  • Work with vendors on delivery timetables and maintain updated status information for assigned projects.
  • Enter project specifications and relevant data into the internal procurement system, maintaining customer quotes, purchase orders, and invoices.
  • Build client relationships and communication channels to support smooth workflows and handoffs.
  • Liaise with internal and external stakeholders, agencies, and suppliers to ensure quality and on-time delivery within budget.
  • Manage project status reports by contacting vendors for tracking information and following up on delivery status.
  • Execute production activities in line with established SLAs, contractual agreements, and company policies and procedures.
  • Invoice clients in accordance with standard operating procedures.
  • Provide regular updates to the client service delivery team about project milestones.
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