The Creek, Production Cook

Seneca Gaming Corporation•Buffalo, NY

13d

About The Position

The Production Cook cooks and prepares a variety of menu items, follows recipes, and is accountable for daily food production. The role rotates among kitchen cooking stations and restaurants, including work in hot-temperature areas, and requires command of multiple stations and high-volume quantity cooking. The cook follows Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives while maintaining food safety, sanitation, and service standards. The position requires working effectively in a fast-paced casino food-and-beverage environment, providing prompt and courteous service, and maintaining professional interactions with guests, coworkers, and management. The work environment is usually moderately loud and may be loud on the casino floor; smoking is permitted. Work includes moderate exposure to hot and cold temperatures and noise, moderate physical activity, and handling objects up to 50 pounds. Hours are determined by a 24-hour schedule.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
Two years of intermediate cooking skills required.
Previous customer service experience required.
Excellent communication skills, including the ability to read, write, and speak effectively with employees and customers.
Ability to interact and deal effectively with customers and employees.
Ability to resolve problems and conflicts diplomatically and tactfully.
Ability to stand, walk, and move through all areas of the casino food-and-beverage operation.
Ability to maintain physical stamina and a proper mental attitude while working under pressure in a fast-paced casino environment and dealing effectively with customers, management, employees, and members of the business community.
Ability to perform moderate physical activity and handle objects weighing up to 50 pounds.
Ability to follow basic safety precautions in a work environment involving some exposure to physical risk.

Nice To Haves

Culinary education or experience preferred.

Responsibilities

Rotate among cooking stations and restaurants, preparing assigned food items and replenishing steam-table pans with specified garnishes.
Demonstrate command of kitchen stations including roast, fry, pasta, vegetable, grill, pantry, breakfast, sauté, and high-volume quantity cooking.
Maintain food temperatures in accordance with regulatory and/or ServSafe standards.
Label, date, and rotate products to ensure safe storage and sanitation.
Use knowledge of recipes, equipment operation, and cooking and preparation techniques.
Review production schedules to determine food requirements and preparation quantities.
Assemble supplies and equipment needed for daily cooking activities.
Complete production sheets and other required records.
Regulate oven, broiler, and grill temperatures.
Use pots, pans, and other equipment to prepare food.
Work harmoniously with others in a strenuous environment.
Arrive on time, well-groomed, in full uniform, and wearing a badge on the upper left side of the uniform.
Provide prompt, friendly, courteous food and beverage service to guests.
Interact hospitably and politely with guests, coworkers, and management, using positive body language.
Maintain an understanding of information-security policies and guidelines, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with them.
Provide exceptional customer service and communicate pleasantly, professionally, and in a friendly manner; maintain a professional work environment with supervisors, managers, and staff.
Meet job attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of employment commencement.
Attend necessary meetings.